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About the Role
This role supports the development and delivery of the commercial strategy to protect and grow Sky's Broadband base, improve customer outcomes, and reduce churn. You will own strategic projects from insight and opportunity sizing through to business case, delivery, and performance review.
Responsibilities
- Own and deliver strategic Broadband base and retention projects, translating priorities into clear workplans, decisions, and measurable customer and commercial outcomes.
- Use customer insight, performance data, competitor context, and financial analysis to identify opportunities, diagnose issues, and develop clear recommendations and business cases.
- Lead workstreams that address structural drivers of churn and improve lifecycle management (e.g., homemove, early termination charges).
- Develop and deliver initiatives that move customers to the right product, speed, technology, and pricing (e.g., legacy migrations, FTTP migrations, faster-speed upgrades).
- Drive projects from strategy through to execution, coordinating cross-functional teams, managing risks and dependencies, and ensuring customer, operational, legal, and compliance considerations are built into delivery.
- Create clear, concise materials for senior forums and provide robust post-launch evaluation, turning performance and learnings into actions that improve future decisions.
Requirements
- Strong demonstrable experience of taking commercial or strategic initiatives from problem/opportunity identification through to recommendation and action, with clear evidence of the commercial or customer outcome achieved.
- Strong experience using customer, commercial, and/or financial data to assess the potential value of opportunities, build business cases, or evaluate performance. Able to explain the assumptions used, key measures considered, and how analysis influenced a decision.
- Proven experience of leading a project or workstream from idea through to delivery, coordinating multiple teams and managing milestones, risks, dependencies, and competing priorities.
- Evidence of working across multiple business functions and different levels of seniority, including influencing decisions where stakeholders had different priorities or viewpoints.
- Able to provide examples of decisions where they have had to balance customer outcomes, commercial value, operational feasibility, and/or financial impact, and explain how they reached their recommendation.
- Demonstrable track record of delivering work to agreed milestones or deadlines, identifying issues early and taking action to keep delivery on track in a changing environment.
- Appropriate right to work in the UK.
- Sky does not offer sponsorship for this position.
Skills
- Commercial strategy
- Base management
- Retention
- Pricing
- Propositions
- Trading
- Customer lifecycle management
- Telecommunications
- Subscription businesses
- Analysis
- Project management
- Stakeholder management
Location
- UK
Work Type
- Hybrid
- 3 days in the office per week
Experience Level
- Mid-level
About the Company
- At Sky, we want to be a community that thrives by being together.
- We want our people to have the best of both worlds - time working at home, as well as time in the office.
- Our people make Sky what it is. That’s why we’re committed to being an inclusive employer, where everyone can be themselves, have their voice heard, and do their best work for our customers. It's an important part of being a fair and responsible business.
- We're a Disability Confident Accredited Employer and are committed to providing a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
Equal Opportunity
- We're committed to being an inclusive employer, where everyone can be themselves, have their voice heard, and do their best work for our customers.
- We're a Disability Confident Accredited Employer and are committed to providing a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.