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About the Role

We are looking for a fixed-term contractor to join the Digital team at Black Sun to project manage the development and delivery of high-calibre digital solutions, including website builds, projects, content uploads, SEO/GEO/AI tracking, and digital communications. The role involves ensuring projects are clearly defined, well managed, and delivered on time, to scope, and budget. You will develop an intimate understanding of clients and best practices, with opportunities for career development within a growing organization. Working closely with design, development, and account teams, you will define solutions, manage project delivery schedules, and drive programs from inception to successful delivery, ensuring client satisfaction.

Responsibilities

Manage the day-to-day delivery of projects, preparing and driving schedules, and ensuring all internal and external deadlines are met.
Participate in discovery and definition stages, working with senior and internal teams to interpret client briefs and define scope, budget, and schedule.
Produce and maintain core project documentation, including briefs, schedules, requirements documents, contact reports, and status reports.
Contribute to sitemaps and wireframes.
Oversee the turnaround of design and content amends, ensuring all changes are incorporated and recorded for error-free delivery.
Review and check work before it is sent to the Account Manager.
Apply Black Sun's project management and quality assurance processes, procedures, and templates consistently.
Manage day-to-day client requests for support, maintenance, and general queries, ensuring timely delivery.
Brief and coordinate suppliers, ensuring their work meets Black Sun's quality standards.
Book resources in advance for projects and keep the team clear on upcoming deliverables.
Organize meetings, update status documents, and keep project documents and materials orderly and accessible.
Feed into and sometimes produce budget proposals.
Manage project budgets by following Black Sun's financial processes, including regular reconciliations, raising Purchase Orders, and supporting the invoicing process.
Ensure no work outside the agreed scope is undertaken until the additional scope and cost estimate have been agreed with the client.
Submit accurate timesheets daily.
Continuously build understanding of clients' businesses, industries, and trends in digital corporate communications.
Contribute research and insights that support Black Sun's thought leadership and share learnings with the team.

Requirements

3+ years of agency experience within digital marketing and communications.
Experience in digital build projects from inception to delivery with the ability to work unaided.
Experience project managing websites, ideally Corporate and Business to Business sites.
Familiarity with best practices in website development, including accessibility, usability, and design.
Experience interacting with clients at a variety of levels and across functions.
Experience working with an Account Manager or Client Service team member, supporting them in managing client expectations and ensuring high levels of client satisfaction.
Experience of scoping digital projects of significant scale and complexity and identifying project risks.
Experience creating and maintaining project plans; updating the team and client; flagging deadlines or delivery dependencies.
Must be able to work effectively under pressure, within strict time constraints.
Must be able to manage multiple projects in a fast-paced, time-sensitive environment.
Communicate well, take accountability and strong sense of ownership.
Strong interpersonal and communications skills necessary to build trust and respect both externally and internally.
Attention to detail and a desire to produce the highest quality solutions.
Technically literate, and also able to communicate complex digital solutions into non-technical language.
High-quality service ethic and committed to customer service excellence.
Ambition to self-improve.
Ability to manage many urgent and often conflicting priorities.
Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team.

Skills

Project management
Website builds
Website projects and changes
Content management system (CMS) use
SEO, GEO and AI tracking and reporting
Digital Communications
Microsoft Project
Project tracking software
Ticket creation and tracking for tasks and website issues/bugs (i.e. JIRA)
QA techniques and processes
W3C WCAG levels and requirements knowledge
Communication skills
Interpersonal skills

Location

Fulham palace (for 2nd interview)

Work Type

Fixed term contractor

Experience Level

3+ years agency experience

About the Company

Black Sun Global is a stakeholder advisory and engagement agency with over 20 years of experience driving transformation for ambitious brands.
They have deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement.
They reshape how organizations connect with customers, investors, employees, and the wider world.
They are trusted partners to influential global organizations, sparking innovation and sustainable performance through strategic insights, partnerships, and proprietary technologies.
As founders of the Positive Change Group, they aim to create a new kind of stakeholder relations partner.
Their world-class specialists work closely with executive leadership teams to protect reputations, inspire trust, and promote responsible business practices.
The Positive Change Group brings together specialist agencies in reporting, culture, and communications to help organizations build stronger, more connected stakeholder relationships.
Clients receive deep specialist expertise with seamless access to wider Group capabilities.
They deliver award-winning work that turns complex challenges into meaningful progress.
By combining human insight with data and technology, they create intelligent stakeholder engagement that brings clarity, builds commitment, and delivers measurable impact.

Equal Opportunity

Black Sun is committed to offering equal opportunities to all potential employees and has zero tolerance for discrimination.
They foster a business culture where ideas and decisions from all people help them grow, innovate, create the best work, and be relevant in a rapidly changing world.