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About the Role
Seeking a Remote Customer Relations Specialist based in the New York area to assist clients with travel planning support, coordination, and communication, focusing on delivering a high-quality client experience.
Responsibilities
- Serve as a main point of contact for client communication via email, phone, and messaging
- Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages
- Respond to inquiries with accurate, timely, and helpful information
- Support clients with reservation coordination, confirmations, and itinerary updates
- Research destinations, resorts, and travel options to match client preferences
- Maintain organized records of client details and bookings
- Provide pre-travel guidance and follow-up support after trips
- Collaborate with suppliers and booking platforms to ensure accuracy and quality service
Requirements
- Strong communication and interpersonal skills
- Ability to stay organized and manage multiple client requests
- Comfortable working independently in a remote environment
- Attention to detail and problem-solving mindset
- Basic computer and internet navigation skills
- Candidates should be authorized to work in their country of residence
Skills
- Customer service
- Hospitality
- Travel planning
- Communication
- Interpersonal skills
- Organization
- Independent work
- Problem-solving
Location
- Remote
- New York area
Work Type
- Remote
- Independent contractor
- Flexible hours
Experience Level
- Entry-level (experience helpful but not required)
Salary/Compensations
- Performance-based earning potential with no cap
Benefits
- Flexible remote schedule
- Access to training, tools, and ongoing mentorship
- Supportive team environment
- Opportunity to build professional skills in customer relations and travel planning
About the Company
- This role focuses on delivering a high-quality client experience while helping individuals and families organize meaningful travel plans.
- This opportunity offers flexible, remote work with access to training, tools, and mentorship.
- This role is a great fit for individuals who enjoy helping others and creating positive experiences, have an interest in travel, hospitality, or event planning, are self-motivated and dependable, and want a flexible opportunity that can grow over time.