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About the Role
Anaqua is seeking a motivated Technical Support Engineer to provide customer-oriented technical support for ANAQUA software, focusing on customer success. The role involves troubleshooting and resolving customer issues, collaborating with development teams, and potentially attending client meetings.
Responsibilities
- Provide technical product support for ANAQUA software inquiries, including questions, problem events, and task execution requests.
- Resolve customer issues.
- Troubleshoot client issues and provide solutions or workarounds.
- Handle multiple issues simultaneously and in parallel.
- Diagnose and resolve problem events through interactive means, such as web conferencing.
- Collaborate with software development and product management teams to resolve customer-reported product defect events.
- Attend regular client meetings and participate in discussions to resolve customer issues.
Requirements
- 5+ years of experience working as a technical support engineer in the software industry.
- Ability to multitask and work on multiple complex problems.
- Self-motivated and able to learn and implement recent technologies and knowledge.
- Strong problem-solving skills.
- Work experience with SQL language.
- Familiar with Microsoft’s technology like Azure, IIS, and SQL Server.
- Ability to use Japanese and English in reading and writing technical documents and in business conversation.
- University degree holder or higher, ideally in Computer related studies.
- Resident in Japan with an appropriate work visa.
- Experience in a technical account management role in a support department.
- Experience working closely with product development teams at a software company.
- Experience developing web applications using Microsoft ASP.NET and C#.
- Experience developing reports on Microsoft SQL Server Reporting Services.
- Experience as a Microsoft SQL Server Database Administrator (DBA).
- Knowledge of Intellectual Property.
Skills
- Japanese language proficiency (near-native business level, JLPT N1 ideal).
- English language proficiency (business level).
- SQL
- Microsoft Azure
- Microsoft IIS
- Microsoft SQL Server
- Microsoft ASP.NET
- C#
- Microsoft SQL Server Reporting Services
- Microsoft SQL Server Database Administration (DBA)
- Mandarin language ability
Location
- Japan
Work Type
- Hybrid work
Experience Level
- 5+ years
Education Level
- University degree or higher, preferably in Computer related studies.
Benefits
- Social insurance
- Holidays
- Hybrid work
- Free foods and drinks
- Paid sick leave
- Office Casual attire
- Volunteer holiday
About the Company
- Anaqua is expanding in Japan and Asia.