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About the Role
As an Application Engineer in the KeysightCare Customer Technical Support Organization, you will deliver post-sales technical support to key customers and strategic partners. You will learn to provide timely and effective technical support, clarifying, analyzing, and resolving technical problems of varied scope and complexity. This role aims for you to build knowledge and experience to become specialized in a specific technology or industry area over time.
Responsibilities
- Interface with existing or potential customers, sales and/or service representatives, and partners to handle a variety of pre-sales or post-sales inquiries.
- Provide timely and effective remote pre- and post-sales technical support, solving technical problems of varied scope and complexity.
- Work in close cooperation with Keysight product and software divisions, acting as the technical interface between customers and product developers.
- Support and occasionally visit customer sites.
- Leverage post-sales interactions with customers to identify further revenue opportunities and provide qualified leads to sales.
Requirements
- Bachelors or Masters’ Degree or University Degree or equivalent in electronics and communications engineering or similar.
- Clear written and verbal communication skills; ability to explain technical concepts and subjects over the phone and through email.
- Essential Japanese written and oral communication skills.
- Strong organizational skills, ability to multi-task, and prioritize.
- Ability to work well in a team environment and be self-motivated.
- Strong analytical skills to analyze and solve technical problems.
- Ability to effectively interface with customers.
Skills
- Basic knowledge in wireless communication technologies.
- Basic knowledge in either high-speed digital or digital photonics technologies.
- Experience with semiconductor test equipment such as semiconductor parameter analyzers, and a basic understanding of semiconductor devices and principles.
- Experience with electronic component test instruments such as LCR meters or impedance analyzers, and a basic understanding of passive and active electronic components.
- Basic programming skills applicable to measurement environments using languages such as VEE, LabVIEW, MATLAB®, C/C#, or Python.
Location
- Remote
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- Bachelors or Masters’ Degree or University Degree or equivalent
About the Company
- Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.
- Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
- Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.
- We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Equal Opportunity
- Keysight is an Equal Opportunity Employer.