Systems Engineer at SwitchThink Solutions | AZ, US | Rezi

Systems Engineer at SwitchThink Solutions

Systems Engineer

SwitchThink Solutions · AZ, US

2 weeks ago

Systems Engineer

SwitchThink Solutions · AZ, US

18 days ago
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About the Role

The Systems Engineer is responsible for designing and delivering integrated solutions across server, virtualization, cloud, storage, and disaster recovery platforms. This role acts as an escalation point for complex issues, drives root-cause analysis, develops automation, and partners with security teams and stakeholders to ensure secure, stable, and highly available financial services environments.

Responsibilities

  • Design, build, implement, administer, and maintain infrastructure solutions supporting SwitchThink Solutions and its credit union clients.
  • Support Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications.
  • Participate in infrastructure upgrades, migrations, technology refreshes, and modernization initiatives.
  • Monitor, troubleshoot, and resolve infrastructure-related incidents, requests, and performance issues.
  • Execute maintenance, patching, change management, system lifecycle management, and operational support activities.
  • Develop and maintain technical documentation, standards, procedures, implementation plans, and knowledge articles.
  • Support cybersecurity, compliance, disaster recovery, and business continuity initiatives.
  • Collaborate with Infrastructure, Security, Database Administration, Networking, Service Desk, Project, and Client Success teams.
  • Identify opportunities for automation, standardization, and process improvement.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred, or equivalent combination of education and experience.
  • 6+ years of experience in systems administration, technical support, infrastructure operations, or managed services.
  • 6+ years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies.
  • 1+ years of experience within a Managed Services Provider (MSP) environment preferred.
  • 1+ years experience supporting financial institutions or highly regulated environments preferred.
  • 1+ years experience with Microsoft Azure preferred.
  • Working knowledge of server hardware troubleshooting, PowerShell for automation and scripting, and infrastructure monitoring tools.
  • Proficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper-V.
  • Working knowledge of Microsoft 365 administration fundamentals.
  • Demonstrate competency with backup and recovery technologies.
  • Demonstrates expertise in DNS, DHCP, and TCP/IP networking fundamentals.
  • Strong communication skills to communicate clearly and professionally with technical and non-technical audiences.

Skills

  • Microsoft Windows Server administration
  • Active Directory
  • VMware vSphere
  • Microsoft Hyper-V
  • Microsoft 365 administration
  • Backup and recovery technologies
  • DNS
  • DHCP
  • TCP/IP networking
  • PowerShell
  • MECM/SCCM preferred
  • Microsoft Azure preferred

Location

  • Remote

Work Type

  • Full-time

Experience Level

  • 6+ years of experience in systems administration, technical support, infrastructure operations, or managed services
  • 6+ years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies
  • 1+ years of experience within a Managed Services Provider (MSP) environment
  • 1+ years experience supporting financial institutions or highly regulated environments
  • 1+ years experience with Microsoft Azure

Education Level

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred
  • Equivalent combination of education and experience

Benefits

  • Meaningful growth opportunities
  • Stability

About the Company

  • SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide.
  • Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.
  • We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84.
  • Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence.
  • Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

Equal Opportunity

  • We are proud to be an EEO/AA employer M/F/D/V.
  • We maintain a drug-free workplace and perform pre-employment substance abuse testing.