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About the Role
This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.
Responsibilities
- Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
- Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do
- Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access
- Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues
- Build automation that eliminates repetitive provisioning, reporting, and admin work
- Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use
- Manage cloud-native endpoints from enrollment through retirement
- Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune
- Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
- Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
- Third-party risk management, cybersecurity policy management, business continuity and governance
- Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
- Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation
- Lead incident response and root cause analysis for major outages and recurring issues
- Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation
Requirements
- Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive)
- Google Workspace
- Microsoft Entra ID, Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)
- Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, Mosyle
- CrowdStrike Falcon, CrowdStrike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview
- Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, PowerShell, Python, Microsoft Graph, Power Automate, REST APIs
- Cisco Meraki
- ConnectWise RMM and PSA, Automox, IT Glue, Monday.com
- Microsoft Azure, CloudAlly
- Slack, Zoom and Zoom Phone, DocuSign, Global Relay, PrinterLogic
Skills
- Microsoft 365 administration
- Google Workspace administration
- Identity and Access Management
- Endpoint Management
- Cybersecurity
- Cloud Networking
- Systems Administration
- Cloud Operations
- Automation
- AI tools
- Troubleshooting
- Documentation
Location
- West Coast
- Bay Area
- Palo Alto Area
Work Type
- Full Time
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $100,000 - $130,000 / year
- Targeted 30% Bonus Paid Quarterly
Benefits
- Best-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSA
- Travel/commuter reimbursement
- 4 weeks PTO and 10 paid holidays
- Paid certifications and exam fees
- Cell phone and internet stipend
About the Company
- Each quarter, HalcyonFT donates to a tech-focused charity
- Monthly regional team events
- Annual all-expenses-paid, company-wide Holiday Weekend offsite