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About the Role
Join a growing IT team at Australia's top MSP, working across diverse technologies including desktop, servers, firewalls, cloud infrastructure, and AI tools. This role offers a chance to solve real problems, collaborate with skilled professionals, and advance your career with extensive training and support.
Responsibilities
- Slay tickets across Microsoft AD, Azure, M365, and Exchange.
- Troubleshoot desktops, servers, firewalls, and networks.
- Support cloud platforms including Azure AD, Entra, Hyper-V, Citrix, and AWS.
- Participate in project deployments.
- Split time between desk-based support and hands-on onsite work.
- Collaborate with senior engineers to maintain environments.
- Travel to client sites for support.
Requirements
- Deep knowledge of AD (Azure and on-prem) and end-user support.
- Solid grasp of Windows Server, Exchange, and cloud platforms.
- Comfortable supporting the full stack from desktop to firewall, including LAN/WAN.
- Experience with ticketing systems.
- Excellent communication and problem-solving skills.
- A valid Australian driver's license.
- Own vehicle for onsite visits.
Skills
- Microsoft AD
- Azure
- M365
- Exchange
- Windows Server
- Cloud Platforms
- Desktop Support
- Server Support
- Firewall Support
- Network Support
- Ticketing Systems
- LAN/WAN
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Up to $85k package
Benefits
- 10 paid training days per year
- Exam fees covered
- Pay rises for certifications
- Free access to Uprise (1:1 coaching)
- Hybrid working arrangements
- FastTrack mentoring program
- MAD (Making A Difference) Council participation
- Tesla company car option (conditions apply)
- Regular social events
- Supportive team culture
- Fuel, tolls, and parking covered for onsite visits
About the Company
- First Focus is Australia's top MSP, recognized for 8 consecutive years.
- With over 300 staff across 4 countries, the company is experiencing rapid growth and continuous evolution.
- The company culture values curiosity, supports its employees, and fosters career development.
Equal Opportunity
- We welcome applications from Neurodiverse candidates.
- AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.