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About the Role
Join Pepper Money's Brand and Marketing team to deliver customer communications, coordinate campaigns, improve customer experiences, and ensure effective initiative execution.
Responsibilities
- Coordinate end-to-end customer marketing campaigns, from planning and testing through to launch, optimisation and performance reporting.
- Manage campaign timelines, stakeholder approvals and quality assurance processes to ensure accurate and timely delivery.
- Support customer onboarding and transition communications, helping customers navigate key milestones with confidence.
- Coordinate initiatives that drive digital engagement and encourage adoption across customer channels.
- Prepare campaign performance and customer feedback reports, identifying trends, insights and opportunities for improvement.
- Track customer experience initiatives and help translate customer insights into meaningful business outcomes.
- Ensure all communications comply with regulatory, risk and governance requirements prior to deployment.
Requirements
- Experience in campaign coordination, CRM, customer communications or digital marketing.
- Strong attention to detail and quality assurance skills.
- Ability to manage competing deadlines and stakeholder relationships.
- Strong written communication and organisational skills.
- Confidence working with campaign data, reporting and operational trackers.
- A collaborative, adaptable mindset and customer-first approach.
- Experience in financial services or marketing automation platforms will be highly regarded.
Skills
- Campaign coordination
- CRM
- Customer communications
- Digital marketing
- Attention to detail
- Quality assurance
- Stakeholder management
- Written communication
- Organisational skills
- Data analysis
- Reporting
- Collaboration
- Adaptability
- Customer focus
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Mid-level
Benefits
- Development opportunities
- Recognition programs
- Diversity and Inclusion initiatives
- Hybrid working model
- Flexible parental leave policies
- Purchased leave options
- Free gym membership
- Discounted health insurance
- Novated leasing
- Staff loan rates
- Referral bonus ($2000)
About the Company
- Pepper Money is Australia and New Zealand's largest non-bank lender with over 26 years of experience.
- Supports over 656,000 customers with a range of lending solutions.
- Driven by people, partnerships, and a willingness to do things differently.
- Values: Can Do, Balanced, Real.
- Proud of an inclusive and diverse workplace where people feel respected, supported, and can be themselves.
Equal Opportunity
- Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day.