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About the Role
Join the largest general insurance group in Australia and New Zealand, IAG, as a Dispute Resolution Specialist. This role offers opportunities for professional growth within a supportive environment focused on reconciliation and enhancing career opportunities for Indigenous employees. You will help shape how complex complaints are managed, delivering fair and timely outcomes for customers.
Responsibilities
- Manage dispute resolution matters from initial review through to final resolution.
- Investigate complaints, assess information and determine fair and balanced outcomes.
- Contribute to a collaborative team environment through knowledge sharing and peer support.
Requirements
- Experience in complaints, dispute resolution, customer advocacy or a similar environment.
- Strong investigation and problem-solving skills with sound judgement.
- Confidence analysing complex information and making balanced decisions.
- Clear written communication skills and attention to detail.
- Ability to build positive relationships across a variety of stakeholder groups.
- Experience within insurance, financial services or regulated industries will be highly regarded.
- Exposure to AFCA or dispute resolution processes will be viewed favourably.
- You identify as Aboriginal and/or Torres Strait Islander.
- Excellent knowledge of Aboriginal and Torres Strait Islander perspectives and a comprehensive understanding of the contemporary challenges facing Aboriginal and/or Torres Strait Islander communities.
Skills
- Dispute resolution
- Investigation
- Problem-solving
- Judgement
- Analysis of complex information
- Decision making
- Written communication
- Attention to detail
- Relationship building
- Stakeholder management
Location
- Naarm (Melbourne)
- Gadigal Country (Darling Park 2, Sydney)
Work Type
- Permanent
- Full-time
- Hybrid (minimum of two days per week in the office)
Benefits
- Cultural leave options include Sorry Business, NAIDOC Week, and public holiday swaps.
- Indigenous Employee Network Group (ENG), dedicated development opportunities and Mob to Mob support.
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
About the Company
- IAG is the largest general insurance group in Australia and New Zealand.
- IAG is dedicated to reconciliation and enhancing career opportunities for Indigenous employees.
- Part of CGU, WFI and Agencies new Dispute Resolution function.
Equal Opportunity
- This role is a designated role and only available to a person that identifies as Aboriginal and/or Torres Strait Islander.
- This role has been created as a special measure to promote equal opportunities for Aboriginal and Torres Strait Islander people in accordance with relevant equal opportunity legislation.
- For the purposes of New South Wales, IAG has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate, advertise and recruit roles for Aboriginal and Torres Strait Islander persons.