Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this End User Support Engineer role.
Rezi rewrites your resume against CMC Markets's job description. Free.
Tailor your resume to this End User Support Engineer role.
Rezi rewrites your resume against CMC Markets's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the End User Support Engineer posting at CMC Markets — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the End User Support Engineer posting at CMC Markets — free, in seconds.
About the Role
CMC Markets is seeking an End User Support Engineer for a 12-month maximum term contract. This role is crucial for providing IT support to internal customers, ensuring a consistently excellent service delivery within the fintech industry. You will contribute to the company's vision of providing the ultimate trading experience and grow personally and professionally within a global leader in CFD trading and share investing.
Responsibilities
- Provide 1st and 2nd line desktop support services to internal customer base.
- Ensure all laptops and desktops are built and ready for deployment at all times.
- Manage the flow of work coming into the team, take ownership of issues, and escalate to 3rd line where necessary.
- Provide first point of contact support to end users, including guidance, training, and advice.
- Onboard new staff and manage exiting leavers professionally and timely.
- Provide AV support for Video Conferencing suites.
- Support for remote working.
- Manage customer expectations and provide regular updates.
- Maintain a positive approach to challenges and provide open and honest feedback to improve service.
- Ensure all tasks are delivered to a high quality and on time.
- Optimize support processes and procedures, transitioning from reactive call handling to proactive service delivery.
- Ensure incidents and problems are managed correctly, documenting all steps for later analysis.
- Maintain personal/professional development to meet changing role demands, including regulatory and legislative training.
Requirements
- Experience in a similar working environment with strong process and procedures.
- Ability to multitask under pressure, ensuring service delivery is maintained.
Skills
- Windows 11
- Intune
- Microsoft 365
- Autopilot
- Macbooks/Jamf
- Excellent verbal and written communication skills
- Experience of multi-tiered / ITIL support environments (Desirable)
- Experience supporting Modern Audio Visual solutions (Desirable)
- Telephony cloud based solutions (Desirable)
- Server hardware and comms rooms maintenance, including patch management (Desirable)
- Involvement in large scale projects / roll outs (Desirable)
Location
- Barangaroo, Sydney
- Chatswood, Sydney
Work Type
- 12-month maximum term contract
- Onsite (five days in the office)
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Accrue 5 additional annual leave entitlements each year (My Days)
- 5 extra annual leave days after 12 months
- Birthday off
- Free annual charity day
- $0 trades for staff & family trading accounts
- Continuous learning and development (technical and performance training)
- Unlimited access to a dedicated benefits & wellbeing hub with retailer discounts
- Free breakfast cereals, condiments, and coffee
- Culture club activities (fitness, classes, social events, trivia, lawn bowls)
About the Company
- CMC Markets is a global leader in CFD trading and share investing.
- The company's vision is to provide the ultimate trading experience.
- CMC Markets is growing through global expansion and product offering.
Equal Opportunity
- CMC Markets is an equal opportunities employer committed to creating a diverse and inclusive workplace.
- The company seeks out differences and unique perspectives to lead to better outcomes.