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About the Role
Assist with the technical functions of dispensing prescriptions, support the delivery of pharmacy services, and maintain pharmacy operations while providing superior customer service.
Responsibilities
- Greet customers promptly and gather prescription information.
- Perform duties according to the assigned Role Assignment Schedule.
- Refer clinical inquiries to the pharmacist.
- Set realistic customer expectations for wait times.
- Process prescription and ancillary item sales.
- Refer customers requiring counseling to the Pharmacist.
- Maintain and control the cash register in the dispensary.
- Adhere to all confidentiality and privacy requirements.
- Receive new and repeat prescription orders according to Standard Operating Procedures.
- Prepare and submit orders, excluding controlled drugs and narcotics.
- Adjudicate third-party billing, online, and manage manual Third-Party Accounts.
- Answer telephone calls and refer to a pharmacist when necessary.
- Manage incoming faxes according to Pharmacy Standards of Practice.
- Assist the pharmacist in coordinating callbacks.
- File completed documentation accurately as per Pharmacy Standards of Practice.
- Assist in prescription preparation to company standards and professional services.
- Perform data entry for new prescriptions and manage refill requests.
- Select medications to fill prescriptions according to Pharmacy Standards of Practice.
- Count, measure, package, and label prescriptions efficiently as per Pharmacy Standards.
- Accurately enter and maintain appropriate data within Pharmacy systems.
Requirements
- High School Diploma
- Previous Pharmacy Experience preferred
- Effective organizational skills
- Ability to multi-task
- Problem Solving Skills
- Strong attention to detail
Skills
- Customer Service
- Administration
- Prescription Workflow
- Data Entry
- Organizational Skills
- Multi-tasking
- Problem Solving
- Attention to Detail
Location
- ON
Work Type
- Full-time
- Part-time
Experience Level
- Previous Pharmacy Experience preferred
Education Level
- High School Diploma
- Diploma from a Pharmacy Assistant credited course preferred
Salary/Compensations
- $18.95 - $23.70 / hour
Benefits
- Purchase discount program
- Flexible and varied schedules
- Competitive pay
- Online learning through Academy
About the Company
- Locally owned and operated store delivering health, beauty, and convenience services.
- Associate-Owner model provides local business ownership with national brand support.
- Recognize Canada's diversity as an opportunity to better serve communities.
- Strive to reflect the nation’s evolving diversity in products, hiring, and culture.
- Compliance with laws is part of the Code of Conduct.
Equal Opportunity
- Accommodation is available upon request for applicants and colleagues with disabilities.