Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this サービスマネージャー role.

Rezi rewrites your resume against Hewlett Packard Enterprise's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the サービスマネージャー posting at Hewlett Packard Enterprise — free, in seconds.

About the Role

Manage service delivery to service providers, enterprise customers, and service support partners, collaborating with global and APAC service teams to maintain high customer satisfaction and maximize HPE business opportunities.

Responsibilities

Manage service delivery to service providers, enterprise customers, and service support partners.
Collaborate with global and APAC service teams.
Establish effective business relationships.
Maximize customer satisfaction.
Maximize HPE business opportunities.
Manage stakeholder relationships including sales account teams, client management teams, customers, and service support partners.
Understand customer expectations and deliver high-quality, timely services.
Promote and sell HPE solutions.
Support account team strategies by delivering effective and quality HPE services.
Maximize contract renewals.
Ensure alignment of customer and HPE business operational processes.
Create and document project plans to achieve contracted deliverables.
Execute cross-departmental activities.
Leverage and coordinate resources to achieve service delivery goals.
Monitor project results against goals and create action plans for deficiencies.
Assist with contract scope, definition, and execution.
Monitor and report on service revenue and costs to maintain account profitability.

Requirements

Over 5 years of program management experience with a proven track record in service provider/enterprise markets.
Over 5 years of networking industry experience covering technical support, operations, operational management, and service management.
Strong service business or program management experience with other manufacturers or large partners is essential.
Excellent customer management and relationship skills gained from experience in IP market support environments.
Strong interpersonal skills are essential.
Building relationships between vendors, partners, and customers is essential.
Excellent written and verbal communication skills.
Experience dealing directly with multiple levels and disciplines within customer environments.
Ability to manage multiple projects and priorities.
Ability to operate independently, including managing priorities in non-structured environments.
English (business level) and Japanese (native) language proficiency.

Skills

Program Management
Customer Management
Relationship Building
Interpersonal Skills
Communication Skills
Project Management
Stakeholder Management
Service Delivery Management
Networking Industry Experience
Technical Support
Operations Management
Customer Relations
Operating Systems Software
Presentation Skills
Legal Ramifications in Customer Relations

Location

Onsite

Work Type

Onsite

Experience Level

4-6 years related experience
2-4 years experience

Education Level

Bachelor's degree or equivalent experience
Master's degree

Benefits

Health & Wellbeing comprehensive suite of benefits
Personal & Professional Development programs
Unconditional Inclusion

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.

Equal Opportunity

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.