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About the Role

The Royal Ontario Museum (ROM) is seeking a Coordinator, Events Sales Business Operations to support the administrative and business operations behind ROM’s event sales portfolio. This role is crucial for coordinating event sales administration, managing client information, estimates, invoicing, revenue reconciliation, reporting, and procurement. As a key operator of ROM’s Delphi and Delphi Diagrams platforms, you will maintain accurate event and client information and troubleshoot system issues. The role also involves supporting business reporting, digital event sales content, and select event coordination, making it ideal for an experienced hospitality sales or business operations professional.

Responsibilities

Coordinate event sales administration, including client information, estimates, invoicing, and other business activities supporting internal and external events.
Reconcile daily event revenue, coordinate deposits with Finance, and maintain accurate financial and sales records.
Serve as a key operator of Delphi and Delphi Diagrams, maintaining accurate system information and troubleshooting operational issues.
Prepare and maintain budgets, projections, business reports, and trend information to support Event Sales leadership and strategic decision-making.
Coordinate meetings and select special events for internal stakeholders and external clients, helping ensure seamless execution and a positive client experience.
Manage event sales content and promotional materials across ROM’s website, social media, and other digital channels, ensuring information and imagery remain accurate and current.
Coordinate procurement of products, supplies, and other resources required to support event sales and operations.
Collaborate with Event Sales, Finance, and other ROM teams to maintain efficient processes, accurate information, and responsive service.

Requirements

University degree in Business, preferably with a specialization in hospitality management, or a culture-related field, or an equivalent combination of education and relevant experience.
Minimum five (5) years of experience in a fast-paced business administration role within hospitality sales or a related environment, including at least two (2) years of supervisory experience.
Demonstrated proficiency with Delphi and CRM systems, including experience maintaining client and event information and supporting system-based workflows.
Experience with invoicing, accounts payable and receivable, revenue reconciliation, budget oversight, and business reporting.
Intermediate to advanced proficiency with Microsoft Office, Delphi, and Delphi Diagrams.
Familiarity with Dayforce, social media platforms, or other relevant business applications is an asset.
Familiarity with regulations and licensing requirements relevant to hospitality and events, such as AGCO, Entandem, and public health requirements, is an asset.
Ability to work independently and collaboratively in a fast-paced environment while managing competing priorities and deadlines.
Availability to work additional hours, including evenings and weekends, when required to support events and business needs.
French-language proficiency is an asset.
International applicants with equivalent experience are encouraged to apply.

Skills

Strong organizational skills
Project management skills
Multitasking skills
Exceptional accuracy and attention to detail
Strong written and verbal business communication skills
Client service skills
Ability to work effectively and diplomatically with diverse internal and external stakeholders
Systems knowledge
Financial acumen

Location

Toronto, ON

Work Type

Full-time
Permanent
On-site

Experience Level

Minimum five (5) years of experience in a fast-paced business administration role within hospitality sales or a related environment
At least two (2) years of supervisory experience

Education Level

University degree in Business, preferably with a specialization in hospitality management, or a culture-related field, or an equivalent combination of education and relevant experience.

Salary/Compensations

$70,263 - $80,300 CAD

Benefits

Comprehensive benefits coverage for permanent and full-time contract positions (conditions apply)
Paid benefits for individuals and families
Health spending account
Employee Assistance Program
Pension plan with employer-matched Defined Benefit contribution
Predictable lifetime retirement income
Survivor benefits
Early retirement options
Parental leave top-up to 95 percent of salary for 17 weeks
Free ROM membership for permanent full-time and part-time staff
Discounts to over 200 attractions through Attractions Ontario

About the Company

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America.
ROM is dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement.
As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.
ROM is committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
ROM is working toward its goals to transform and evolve as one of the world’s foremost 21st-century museums.
ROM champions inclusive community programs and connections through diverse experiences.
At ROM, expertise and continuous skill development are paramount.
ROM's culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
ROM's work in preserving and curating cultural narratives brings deep satisfaction.
ROM is passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation.
ROM values new ideas and collective problem-solving.
ROM is committed to education, partnering with universities and providing student resources, underscoring its dedication to research and accessibility.

Equal Opportunity

At ROM, we embrace diversity in our exhibits, communities, and teams.
We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.
We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.