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About the Role
The Royal Ontario Museum (ROM) is seeking a highly organized, service-oriented School Experiences Coordinator to oversee the scheduling, administration, and day-to-day coordination of onsite and online educational programs. This role serves as a key point of contact for visiting school groups, educators, and program participants, ensuring smooth operations and a welcoming experience. You will also supervise School Experiences Organizers, coordinate staff scheduling and payroll, and maintain accurate records.
Responsibilities
- Coordinate the scheduling, registration, reception, and delivery logistics for onsite and online school programs.
- Oversee school group bookings, admissions, payment processing, and daily arrangements.
- Develop and maintain accurate daily and weekly program schedules.
- Respond to school inquiries and special requests, resolve booking conflicts, and adjust schedules.
- Supervise and train part-time School Experiences Organizers, coordinate daily work assignments, and oversee staff attendance and payroll reporting.
- Manage financial administration, including balancing payments, preparing deposits, coordinating invoices, reconciling transactions, and following up on outstanding accounts.
- Maintain accurate registration, attendance, revenue, client feedback, and staffing records.
- Collaborate with School Programs educators, Finance, Visitor Experience, Security, Facilities, and other ROM teams to coordinate logistics and resolve concerns.
- Maintain accurate program information across booking systems and communication channels, coordinate administrative resources and supplies, and support continuous improvements to the school visitor experience.
Requirements
- Completion of three (3) years of post-secondary education or training in Arts Administration, Hospitality, Business, or a related field, or an acceptable equivalent combination of education and experience.
- Minimum three (3) years of administrative and customer service experience, including experience handling cash or processing payments, preferably in an educational or cultural environment.
- Excellent customer service, interpersonal, and communication skills.
- Strong proficiency with Microsoft Office and other standard business applications.
- Experience using booking, scheduling, payroll, or other customized administrative systems.
- Working knowledge of point-of-sale (POS) terminals.
- Demonstrated organizational and time-management skills.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to collaborate effectively across departments.
- Previous supervisory experience is an asset.
- French-language proficiency is an asset.
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Microsoft Office proficiency
- Spreadsheets
- Databases
- Reporting tools
- Booking systems
- Scheduling systems
- Payroll systems
- Administrative systems
- Point-of-sale (POS) terminals
- Organizational skills
- Time-management skills
- Analytical skills
- Problem-solving skills
- Decision-making skills
- Collaboration skills
- Supervisory skills
- French language proficiency
Location
- Toronto, ON
Work Type
- Part-time
- Contract
- Onsite
Experience Level
- Minimum 3 years of administrative and customer service experience
Education Level
- Three (3) years of post-secondary education or training in Arts Administration, Hospitality, Business, or a related field, or an acceptable equivalent combination of education and experience.
Salary/Compensations
- $35.15 - $40.19 per hour
Benefits
- Free ROM membership for permanent full-time and part-time staff
- Discounts to over 200 attractions through Attractions Ontario
About the Company
- Opened in 1914, the Royal Ontario Museum (ROM) is Canada's most-visited museum, welcoming over 1.3 million visitors annually and ranking among the top 10 cultural institutions in North America.
- ROM is a globally recognized field research institute housing over 18 million artworks, cultural objects, and natural history specimens.
- The museum is dedicated to building and sharing global collections, knowledge, and inspiring learning.
- ROM is committed to creating a space where art, culture, and nature intersect, connecting people and communities.
- The museum aims to transform and evolve as one of the world’s foremost 21st-century museums.
Equal Opportunity
- At ROM, we embrace diversity in our exhibits, communities, and teams.
- We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.
- We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
- We welcome and accommodate candidates with disabilities throughout the selection process.