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About the Role

The Royal Ontario Museum (ROM) is seeking a School Experiences Organizer to create welcoming, organized, and seamless experiences for school groups participating in onsite and virtual learning programs. This role involves being a key contact for educators, coordinating bookings, responding to inquiries, processing payments, and ensuring smooth operations for school programming.

Responsibilities

Welcome school and educational groups onsite and virtually, providing friendly, professional service and clear information about their programs, schedules, and ROM visit.
Coordinate group arrivals, attendance, coat and lunch arrangements, teaching staff connections, self-guided activities, and other day-of-visit logistics.
Manage program reservations using ROM’s booking systems, confirming details, updating attendance, revising bookings, and coordinating schedules and learning spaces.
Respond to educator and client inquiries by phone, email, and in person, providing accurate information and helping resolve booking, scheduling, weather, or technical issues.
Calculate and process payments, prepare invoices when required, and support daily point-of-sale reconciliation and cash-out procedures.
Adapt schedules and arrangements in real time to accommodate late arrivals, walk-up groups, program changes, and other unexpected circumstances.
Support school program administration, including preparing daily schedules, maintaining attendance and revenue information, completing data entry, and communicating logistical updates to program staff.
Prepare and coordinate the shipment of educational materials for participating schools and special programs.
Provide thoughtful and inclusive service when navigating sensitive topics or complex interactions, demonstrating empathy, cultural awareness, and respect for diverse perspectives.

Requirements

High school diploma (Grade 12) or an equivalent combination of education and experience.
Minimum two (2) years of administrative and customer service experience, preferably within cultural, educational, visitor-facing, or similarly service-oriented environments.
Experience with cash handling, payment processing, and point-of-sale systems.
Strong organizational and multitasking skills, with excellent attention to detail and the ability to coordinate multiple bookings, schedules, and priorities.
Excellent written and verbal communication and interpersonal skills, with a professional, welcoming, and solutions-focused approach to customer service.
Demonstrated ability to navigate sensitive conversations with empathy, cultural awareness, and respect for diverse perspectives.
Proficiency with standard workplace applications, including word processing, spreadsheets, and email, and comfort learning and using customized booking systems.
Sound judgment and problem-solving skills, with the ability to respond calmly and effectively when schedules or circumstances change.
Ability to work effectively both independently and collaboratively as part of a busy team.
All candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and other checks depending on the role.

Skills

Customer service
Organization
Attention to detail
Multitasking
Written communication
Verbal communication
Interpersonal skills
Problem-solving
Cash handling
Payment processing
Point-of-sale systems
Word processing
Spreadsheets
Email
Booking systems
French language skills (asset)

Location

Toronto, ON

Work Type

Part-time
Contract
Onsite

Experience Level

Minimum two (2) years of administrative and customer service experience

Education Level

High school diploma (Grade 12) or equivalent combination of education and experience

Salary/Compensations

$25.14 - $28.71 per hour

Benefits

Free ROM membership for permanent full-time and part-time staff
Discounts to over 200 attractions through Attractions Ontario

About the Company

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America.
At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement.
As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.
We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
We seek passionate and dynamic team members who embody our mission and values.
Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

Equal Opportunity

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.
We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.