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About the Role

In this role, you will organize, direct, and lead a team of service technicians within your area of responsibility. You will be responsible for motivating and developing your team members, ensuring adherence to work safety regulations, and overseeing the proper execution of maintenance, servicing, and repair tasks. Additionally, you will serve as the primary customer contact for existing clients, providing technical guidance and collaborating with various internal departments for seamless operations.

Responsibilities

Organize, direct, and lead a team of service technicians.
Motivate and develop team members.
Ensure adherence to work safety regulations.
Oversee the proper execution of maintenance, servicing, and repair tasks.
Serve as the primary customer contact for existing clients.
Provide technical guidance to customers.
Collaborate with various internal departments (e.g., Service Master Support, Sales Support, Quality Management).

Requirements

Completed training as a master craftsman, technician, or a technical degree.
Experience in the field of electronics.
Previous professional and initial leadership experience.
Valid driver's license class B.
Strong organizational skills.
Strong service and results orientation.
Excellent communication and negotiation skills.

Skills

Electronics
Leadership
Organization
Customer Service
Technical Expertise
Communication
Negotiation

Location

Berlin, Germany

Work Type

Hybrid
Full-time

Experience Level

Leadership experience
Professional experience

Education Level

Master craftsman
Technician
Technical degree

Salary/Compensations

Attractive remuneration based on the IG Metall collective agreement, including holiday and Christmas bonuses and other special payments.

Benefits

Permanent employment contract in a crisis-proof industry.
Attractive remuneration package.
Flexible working arrangements.
30 vacation days.
Modern equipment (laptop, iPhone, company car).
Comprehensive onboarding and training.
Work-life balance support.
JobRad (bicycle or e-bike leasing).

About the Company

Otis is the world's leading elevator and escalator manufacturing, installation, and service company.
We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide.
Our products are featured in famous landmarks globally.
We are a diverse, global team of 72,000 employees committed to meeting diverse customer needs.
We are an innovative global industry leader with a resilient business model.
We foster a diverse, trusted, and caring community.
We provide opportunities, training, and resources for leadership development.
Our focus is on people – passengers, customers, and colleagues.
We are guided by our values: Safety, Ethics, Quality.

Equal Opportunity

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.