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About the Role
CJ Logistics provides integrated supply chain services for customers around the world, maximizing customer value through continuous improvement and innovation. Aspiring to be The Global SCM Innovator, we deliver integrated and multimodal logistics services, connecting every corner of the world via air, sea and land.
Responsibilities
- Manage end-to-end international freight operations for ocean, air, and domestic shipments, ensuring timely and accurate execution.
- Coordinate with shippers, carriers, customs brokers, bonded warehouses, truckers, terminals, and other service providers to ensure seamless transportation.
- Serve as the primary point of contact for assigned customers, providing proactive shipment updates, resolving escalated issues, and maintaining strong customer relationships.
- Review and prepare shipping documentation, including Commercial Invoices, Packing Lists, MAWB/HAWB, MBL/HBL, customs documentation, and other required shipping documents.
- Monitor and manage shipment milestones, identify potential delays, and implement corrective actions to minimize service disruptions.
- Coordinate trucking appointments, warehouse scheduling, and final-mile deliveries, including Amazon FBA and other time-sensitive shipments.
- Ensure compliance with CBSA, CARM, and other applicable regulatory requirements for import and export shipments.
- Review freight costs, approve vendor invoices, verify customer billings, and ensure accurate cost and revenue postings in the TMS system.
- Coordinate COD payments for transportation charges, customs and other import-related expenses with the AP team.
- Investigate service failures, claims, billing discrepancies, and operational issues, providing timely resolutions and preventive solutions.
- Support process improvements by identifying operational efficiencies and implementing best practices.
- Provide guidance, coaching, and training to junior coordinators and new team members.
- Assist management with customer implementation projects, SOP development, KPI monitoring, and special projects as assigned.
Requirements
- Diploma or Bachelor's Degree in International Trade, Supply Chain, Logistics, Transportation, Business, or a related field (or equivalent work experience).
- Minimum 5 years of experience in international freight forwarding, including ocean and/or air import/export operations.
- Proficiency in Mandarin and/or Cantonese is an asset and will be considered a strong advantage when supporting customers and overseas partners.
- Strong knowledge of international shipping documentation, Incoterms®, customs procedures, and freight forwarding operations.
- Experience coordinating with steamship lines, airlines, customs brokers, trucking companies, warehouses, and government agencies.
- Proficient in Microsoft Excel, Word, and experienced with freight forwarding software.
- Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills with strong customer service abilities.
- Demonstrated leadership skills with experience mentoring junior employees and supporting team development.
- Strong attention to detail, organizational skills, and a commitment to operational excellence.
- Ability to negotiate effectively with carriers, vendors, and service providers.
- Self-motivated, proactive, and capable of working independently with minimal supervision.
- Ability to build strong relationships with customers and internal stakeholders while maintaining a high level of professionalism.
- Speaking Chinese is a plus.
Skills
- Mandarin
- Cantonese
- Microsoft Excel
- Microsoft Word
- Freight forwarding software
- Negotiation
- Customer service
- Leadership
- Analytical skills
- Problem-solving
- Attention to detail
- Organizational skills
Work Type
- Monday to Friday
- 8:30 am - 5:00 pm
Experience Level
- Minimum 5 years of experience in international freight forwarding
Education Level
- Diploma or Bachelor's Degree in International Trade, Supply Chain, Logistics, Transportation, Business, or a related field (or equivalent work experience)
Salary/Compensations
- $25 - 30/hour
About the Company
- CJ Logistics provides integrated supply chain services for customers around the world, maximizing customer value through continuous improvement and innovation.
- Aspiring to be The Global SCM Innovator, we deliver integrated and multimodal logistics services, connecting every corner of the world via air, sea and land.