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About the Role
Join Liberty Mutual's US Retail Markets Servicing Solutions portfolio as a Product Owner III owning billing and payments. This role is critical for daily operations, enabling strategic modernization, and offers clear ownership with measurable impact. You will own the end-to-end billing and payments experience within the servicing platform, including billing inquiry, account visibility, payments, billing option changes, account servicing actions, a multi-year roadmap for migration to a new unified platform, and production health monitoring.
Responsibilities
- Set and communicate a clear product vision and roadmap aligned to the USRM Billing Modernization program, PCUIP and portfolio goals.
- Own and prioritize the backlog against measurable outcomes such as handle time saved, systems retired and states live.
- Partner with Finance, the TOBE and PCUIP program teams, Billing Operations, Analytics, UX, Architecture and Engineering to deliver capabilities that are reusable across personas and channels.
- Work with Research to ideate with the employees and agents who use the product and validate solutions before they ship.
- Use data to size opportunities, validate impact and guide decisions.
- Lead alignment across teams and portfolios, surface dependencies early and communicate trade-offs clearly.
- Balance program-driven delivery with the production support and compliance work that keeps billing running well today.
- Take initiative, spot gaps before they become blockers, pull the right people together and keep things moving without waiting to be asked.
Requirements
- 5+ years of product management or product owner experience with Agile delivery teams.
- Advanced knowledge of Agile practices.
- Bachelor's degree in a relevant field and 7 years in business, technology or consulting.
- Demonstrated experience owning the end-to-end product lifecycle — vision, roadmap, backlog and KPIs — with the business expertise to set clear priorities and weigh business value.
- Strong stakeholder management: builds relationships and influence across organizational boundaries, and leads varied audiences through complex ideas and designs to consensus.
- Data-driven decision making: defines product KPIs and measures outcomes with analytics, paired with an experimental mindset that drives innovation amid uncertainty.
- Comfortable in ambiguous, high-complexity environments; makes decisions under uncertainty and can explain the trade-offs.
- A go-getter who is curious by nature and not afraid to jump in, ask questions and figure things out.
- Excellent written and verbal communication skills, including presenting to senior leadership.
- Knowledge of Agile development methodologies and IT project management.
- Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
- Able to influence a diverse group of stakeholders; strong leadership skills.
- Able to make difficult and quick decisions daily.
- Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
- Strong experimental mindset to drive innovation amongst uncertainty.
Skills
- Product management
- Product owner
- Agile delivery
- Agile practices
- Agile development methodologies
- IT project management
- Stakeholder management
- Data-driven decision making
- Product KPIs
- Analytics
- Experimental mindset
- Innovation
- Written communication
- Verbal communication
- Presenting to senior leadership
- Billing
- Payments
- Insurance servicing
- Platform migration
- Modernization
- Product knowledge
- Portfolio knowledge
Location
- Columbus, OH
- Seattle, WA
- Boston, MA
- Portsmouth, NH
- Indianapolis, IN
- Plano, TX
Work Type
- Hybrid
Experience Level
- Product Owner III
- 7 years in business, technology or consulting
- 3 to 5 years direct experience with agile teams
Education Level
- Bachelor's degree in a relevant field (business, computer science, humanities etc.)
- Master's degree preferred
Benefits
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through Employee Resource Groups
About the Company
- At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
- We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
- We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
- To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Equal Opportunity
- Liberty Mutual is an equal opportunity employer.
- We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.