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About the Role
The New Accounts team acquires high-quality Card Members while ensuring compliance with laws, regulations, and policies. The team supports the end-to-end card application process, including document handling, data management, and operational support, to ensure accurate and timely card issuance and an excellent customer experience.
Responsibilities
- Provide administrative and operational support for the New Accounts Process.
- Open, sort, and process incoming application documents.
- Scan, index, and maintain application records and related documents.
- Perform data entry and verification of applicant information.
- Prepare and manage mailing and card delivery-related requests.
- Coordinate with internal departments and external vendors regarding application processing.
- Respond to inquiries related to the New Accounts Process.
- Maintain and manage original application documents.
- Perform other ad-hoc administrative and operational support tasks.
Requirements
- Basic skills in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
- Business-level typing speed.
- Strong communication skills.
- Accuracy in processing tasks while adhering to applicable laws, regulations, and internal policies.
- Ability to be a team player.
- Strong sense of responsibility and accountability to see tasks through to completion.
- Ability to adapt to changes in procedures and operational rules.
- Ability to analyze processes, identify improvement opportunities, and solve problems.
- Employment eligibility to work in Japan is required; visa sponsorship will not be provided.
Skills
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excel Pivot Tables
- Microsoft Access
- Data management
- Japanese language (Native Level)
Location
- Japan
Work Type
- Fixed-term contractor
- Hybrid
- Onsite
- Virtual
Salary/Compensations
- Competitive base salaries
- Bonus incentives
Benefits
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- American Express has a 175-year history of innovation, shared values, and Leadership Behaviors.
- The company is committed to backing its customers, communities, and colleagues.
- American Express delivers differentiated products and world-class customer service with a strong risk mindset.
- The company upholds its brand promise of trust, security, and service.
- Team Amex offers comprehensive support for holistic well-being, opportunities to learn new skills, develop as a leader, and grow careers.
- Employee voices and ideas matter, and their work makes an impact.
Equal Opportunity
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.