Bilingual Customer Experience Specialist (English & Spanish)
Too Good To Go · Austin, TX, US
19 days agoImpress employers and recruiters.
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About the Role
As a Customer Experience Specialist at Too Good To Go, you will be the primary contact for users, providing outstanding service via email and chat. You will handle priority issues with care, act as a brand ambassador, and communicate user needs to internal teams. This role requires utilizing the knowledge base for accurate responses.
Responsibilities
- Answer user inquiries through email and chat.
- Handle priority situations with a high level of care.
- Work closely with the wider CX team to resolve user issues.
- Act as a brand ambassador in all communications with users.
- Understand and communicate user needs and motivations to internal teams.
- Utilize the knowledge base and wider CX communication channels for accurate responses.
Requirements
- Some experience in a Customer Service-related role.
- Full written and verbal proficiency in Spanish and English.
- Ability to commit to 10-20 hours per week with flexibility to increase hours based on business needs.
- A first-class and inspiring communicator.
- Enjoys working with targets and KPIs and takes pride in performance.
- A team player who loves helping others, building positive relationships, and resolving conflicts.
- Detail-oriented and able to stay focused through repetitive tasks.
- Must reside in Texas.
Skills
- Customer Service
- Communication
- Conflict Resolution
- Detail-oriented
- CRM (Zendesk, Salesforce, Hubspot, or SAP) - nice to have
Location
- Texas
- Remote
Work Type
- Part-time
- Fully remote
Experience Level
- Customer Service experience
Salary/Compensations
- $16/hour
Benefits
- Paid Time Off (Vacation and Sick Time)
- 100% Remote & Flexible work options
- Mac equipment provided
- Training provided
- Home Office Stipend
About the Company
- Too Good To Go has an ambitious mission to inspire and empower everyone to fight food waste together.
- More than 1/3 of all food produced globally is wasted, impacting the planet and contributing to greenhouse gas emissions.
- The company connects businesses with surplus food to consumers via a marketplace app, offering food at approximately 1/3 of retail value.
- They also create educational tools, explore new business solutions, and influence legislation to reduce food waste.
- The community includes over 120 million registered users and 180,000+ active partners across 20 countries.
- Together, they have saved over 500 million meals from going to waste.
- Company values include: We Win Together, We Raise the Bar, We Keep It Simple, We Build A Legacy, We Care.