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About the Role
Don Valley Volkswagen is seeking a Service Advisor to join their dynamic team, contributing to a legacy of top-tier guest service in the Greater Toronto Area.
Responsibilities
- Greet each customer in a prompt, courteous manner.
- Communicate with customers to determine the nature of mechanical problems.
- Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement before allowing Technicians to begin work.
- Obtain customer and vehicle data.
- Schedule appointments using dealership approved forms.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
- Prioritize repairs based on urgency.
- Perform road tests of customer vehicles to assess concerns.
- Maintain a daily log of repair orders written and their status.
- Manage minor customer complaints and misunderstandings.
- Communicate the need for additional work, explaining details, cost, and time considerations, and document properly.
- Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
- Contact customers when the vehicle is ready for pickup and review work performed and explain charges and coverage.
- Interpret warranty information and policies for customers.
- Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
- Advise customers of parts ordered and schedule installation appointments.
- Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
- Complete safety checks for used vehicles within dealerships.
- Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
- Perform other duties as required by management.
Requirements
- High School Diploma or GED is required.
- Minimum 1-3 years of automotive experience or equivalent is required.
- Must have a valid Ontario Driver's License and good driving record.
- CDK Dealer software experience is an asset.
- Knowledge of mechanical repairs and terminology considered an asset.
- Strong customer service and troubleshooting skills.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Strong attention to detail.
- Ability to sell and recommend maintenance and repairs to customers.
- Proven data entry, data editing and typing skills.
- Experience in all aspects of customer service and people management.
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Strong work ethic and positive team attitude.
- Ability to read and comprehend instructions and information.
- Ability to work flexible hours and work around a changing schedule.
Skills
- Customer Service
- Troubleshooting
- Professionalism
- Attention to Detail
- Sales
- Data Entry
- Data Editing
- Typing
- People Management
- Communication (Verbal and Written)
- Flexibility
- Interpersonal Skills
- Work Ethic
- Team Attitude
- Reading Comprehension
Location
- Greater Toronto Area
Work Type
- Full Time
- Permanent
Experience Level
- 1-3 years automotive experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $45,000 - $80,000 per year (base salary plus monthly performance-based bonuses)
Benefits
- Excellent management support and guidance
- Opportunities through Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance
- Employee Assistance Plan (EAP)
- Discount on vehicles, service and parts
- Discounts to retailers and service providers across the country
- Free and engaging employee events
About the Company
- Performance Auto Group is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities.
- Core values include: Great Experience, Integrity, Diversity, Innovation, Empowerment, and Giving Back.
- Don Valley Volkswagen has proudly served the Greater Toronto Area for over five decades, making our team one of the most experienced in all makes and models.
- We are one of the highest volume new Volkswagen stores dedicated to top-tier guest service.
- Performance Auto Group is an equal opportunity employer with over 2000 employees, 23 brands and 44 locations.
Equal Opportunity
- Performance Auto Group is an equal opportunity employer.
- Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation.