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About the Role
As a Senior Engineer, you will combine deep technical expertise with creativity and leadership to tackle difficult problems, drive innovation, and influence the direction of our solutions. You'll collaborate with talented engineers across global teams, share knowledge, mentor others, and help deliver exceptional experiences for our users. You'll have the freedom to make an impact, the opportunity to grow your technical and leadership skills, and the chance to work on technology that powers some of the world's most important infrastructure projects.
Responsibilities
- Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
- Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
- Collaborate with global engineering, product, and support teams to improve products and customer experiences.
- Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
- Act as a technical leader and trusted expert within your area of specialization.
- Contribute ideas and feedback to influence product improvements and future capabilities.
- Stay current with emerging technologies, industry trends, and best practices.
- Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.
- Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.
- Help define and improve troubleshooting, testing, and support processes that scale across the organization.
- Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.
- Continuously develop your technical expertise, leadership skills, and professional growth.
Requirements
- 7+ years supporting enterprise software in SaaS, cloud, or hybrid environments.
- Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
- Strong hands-on experience with Microsoft Azure.
- Strong hands-on experience with Windows Server and desktop environments.
- Strong hands-on experience with Networking and connectivity troubleshooting.
- Strong hands-on experience with APIs, integrations, SSO, and OAuth.
- Skilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes.
- Excellent communication skills, with the ability to explain technical issues clearly to both engineers and customers.
- Calm, customer-focused, and effective when managing critical or high-impact incidents.
- Requires sitting or standing at will while performing work on a computer.
- At least one current, role-relevant cloud certification (or evidence you can achieve within 90 days).
- Microsoft Certified: Azure Fundamentals (AZ-900) is strongly preferred.
- Microsoft Certified: Azure Administrator Associate (AZ-104) is strongly preferred.
- Networking certs such as CCNA/CCNP (or equivalent demonstrable networking depth) are strongly preferred.
- Security fundamentals (e.g., SC-900 or equivalent) are a plus.
Skills
- Microsoft Azure
- Windows Server
- Windows desktop environments
- Networking
- Connectivity troubleshooting
- APIs
- Integrations
- SSO
- OAuth
- Log analysis
- Packet capture analysis
- HAR file analysis
- Technical communication
- Customer support
- Cloud certification
Location
- Remote
- Hybrid - Exton, PA
- Hybrid - Philadelphia
Work Type
- Remote
- Hybrid
Experience Level
- Senior Engineer
- 7+ years supporting enterprise software
Education Level
- Cloud certification
Salary/Compensations
- An attractive salary and benefits package.
Benefits
- An attractive salary and benefits package.
- Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
- Colleague recognition award programs
- Bentley Achievers platform
- Commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
About the Company
- Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company.
- We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment.
- Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.
- Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations.
- Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
- Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world.
Equal Opportunity
- Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.
- This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.
- Know Your Rights as an applicant under the law.
- Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
- Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
- As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities.
- You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com