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About the Role
The E-commerce Coordinator will support the day-to-day operations and optimization of Silk & Snow's online store, helping to maintain website health, coordinate launches, and support site analysis.
Responsibilities
- Support the ongoing maintenance and optimization of the Silk & Snow website, including navigation, landing pages, and merchandising updates.
- Review and maintain product detail pages for accuracy, consistency, and optimization across copy, imagery, features, size guides, and user experience.
- Prepare weekly and monthly e-commerce performance reports, tracking sales, website performance, and key metrics.
- Monitor website performance and flag unusual trends or issues.
- Support the execution of SEO and AEO initiatives by coordinating with copywriters, developers, and the performance marketing team.
- Coordinate promotional setup and execution, including pricing files, in collaboration with marketing and developer team members.
- Participate in quality assurance (QA) testing before and after launches to ensure a seamless customer experience and accurate pricing.
- Assist with seasonal marketing campaigns, product launches, and other site updates by coordinating timelines and collaborating with cross-functional stakeholders.
- Conduct competitive and market research to identify emerging trends and opportunities within the home furnishings and e-commerce space.
- Work closely with the UX Design team to support ongoing website optimization initiatives by identifying opportunities to improve conversion, usability, and the overall customer journey.
Requirements
- Highly organized with exceptional attention to detail.
- A resourceful, proactive mindset with a willingness to solve problems independently.
- The ability to manage multiple projects simultaneously in a collaborative environment while maintaining a high level of accuracy.
- Strong analytical skills and an interest in interpreting data to help drive decisions.
- Excellent communication skills, with the ability to collaborate across multiple teams.
- A good eye for design and customer experience, with an appreciation for clean, intuitive digital experiences.
- Comfort working with modern digital tools and platforms, including Shopify, WordPress, Figma, Google Workspace, and other marketing or analytics platforms.
- An interest in e-commerce or digital marketing, and creating exceptional online shopping experiences.
- Familiarity with Google Analytics, Google Search Console, or other website analytics tools is an asset.
- Basic understanding of SEO best practices is an asset.
Skills
- E-commerce
- Digital Marketing
- Retail
- Website Maintenance
- Website Optimization
- Merchandising
- Product Detail Pages
- Reporting
- SEO
- AEO
- Promotional Setup
- Quality Assurance (QA)
- Marketing Campaigns
- Product Launches
- Competitive Research
- Market Research
- UX Design Support
- Shopify
- WordPress
- Figma
- Google Workspace
- Google Analytics
- Google Search Console
Experience Level
- 1-3 years of professional experience in e-commerce, digital marketing, retail, or a related field through work, internships, or co-op placements.
Education Level
- University or College Degree/Diploma in Marketing, eCommerce or related discipline.
Salary/Compensations
- $50,000.00 - $65,000.00 annually
Benefits
- Medical
- Dental
- Vision
- Employee discount on all products
- Free mattress and bedding set upon completion of the probationary period
About the Company
- At Silk & Snow, we create products that turn your house into a home.
- We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.
- We make every decision by following three principles: better materials, thoughtfully manufactured products, and transparency.
- We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.
Equal Opportunity
- We are committed to building a company culture of inclusion and diversity where differences are embraced and valued.
- We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.
- Upon request, accommodations are available during all stages of the recruitment process.