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About the Role
This Senior Monitoring & Observability Engineer role requires deep specialist expertise in LogicMonitor and observability, senior technical leadership, customer-facing consulting capability, and direct accountability for strategic client outcomes and renewal commitments. The role is essential to protect confirmed and pending renewal revenue, deliver against contractual commitments, maintain onshore service capability, ensure service continuity for strategic clients, and reduce operational, delivery, and reputational risk.
Responsibilities
- Lead monitoring platform uplift and remediation initiatives for LogicMonitor environments
- Deliver contractual monitoring and observability outcomes tied to renewals
- Act as a senior escalation point and technical authority
- Drive platform maturity, automation, and standardisation
- Collaborate with stakeholders to ensure client-specific requirements are met
- Provide mentorship and technical leadership across the engineering team
- Ensure consistency with onshore capability commitments
Requirements
- Proven experience delivering in complex enterprise customer environments
- Strong stakeholder engagement and client-facing experience
Skills
- Advanced expertise in LogicMonitor
- Strong scripting capability in PowerShell
- Experience with Azure Cloud environments
- Version control experience (e.g., Git)
- Infrastructure knowledge across Windows, VMWare, Cisco networking, and Linux systems
Work Type
- Hybrid Working
Experience Level
- Senior
About the Company
- NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
- We are committed to accelerating client success and positively impacting society through responsible innovation.
- We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
- Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
- As a Global Top Employer, we have experts in more than 70 countries.
- We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
- NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity
- NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
- We are committed to providing an environment free of unfair discrimination and harassment.
- We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
- Join our growing global team and accelerate your career with us. Apply today.