Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IT Service Desk Analyst role.
Rezi rewrites your resume against Reserve Bank of Australia's job description. Free.
Tailor your resume to this IT Service Desk Analyst role.
Rezi rewrites your resume against Reserve Bank of Australia's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT Service Desk Analyst posting at Reserve Bank of Australia — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT Service Desk Analyst posting at Reserve Bank of Australia — free, in seconds.
About the Role
As a Service Desk Analyst within the Information Technology (IT) department, you will respond to service requests, troubleshoot and diagnose incidents, perform support, and escalate to other support groups as required. This role offers an opportunity to be part of a high-performing team, working with experienced individuals passionate about providing service excellence for the technology estate.
Responsibilities
- Respond to service requests
- Troubleshoot and diagnose incidents
- Perform support
- Escalate to other support groups as required
- Manage time efficiently to handle multiple requests
- Prioritize tasks based on urgency and impact
- Identify problems accurately
- Analyze information logically
- Evaluate the effectiveness of implemented solutions
Requirements
- 2-3 years of similar IT Service Desk experience
- Excellent communication skills
- Excellent problem-solving skills
- Reliable and proactive team member with strong attention to detail
- Quick learner in a fast-paced environment
- Consistently demonstrates punctuality and professionalism
Skills
- Microsoft Exchange
- Windows 10
- Office 365
- ServiceNow
- Active Directory
- Group policy environments
- Client facing devices (desktop and laptop)
- Antivirus
- Citrix
- VPN
- TCP/IP
- LAN/WAN environments and technologies
Location
- Australia
Work Type
- Hybrid
- Permanent
- Fixed Term Contract
Experience Level
- 2-3 years
Education Level
- ITIL certification
- Microsoft (MCSE, MCP) certification
- Cisco certification
Benefits
- Development opportunities
- Career opportunities
- Collaborative environment
- Support for growth
- Support for wellbeing
- Flexibility
About the Company
- Technology is inherent in enabling the Reserve Bank of Australia's policy and operational objectives.
- The Reserve Bank of Australia (RBA) makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
- The RBA issues Australia's banknotes and operates infrastructure critical to the payments system.
- The RBA is made up of specialists across a wide range of fields.
- The RBA's people, values, and culture play a critical role in achieving its objectives.
Equal Opportunity
- The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
- We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
- We are committed to making the recruitment process fair and equitable for all our candidates.