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About the Role
Action Property Management is seeking a warm, polished, and service-driven Lifestyle Amenities Specialist to help shape an unforgettable resident experience at Lumina, a luxury high-rise association in San Francisco. This role is central to resident engagement, overseeing amenity spaces, coordinating events and services, and ensuring high-quality hospitality.
Responsibilities
- Coordinate and deliver concierge and lifestyle services within the residential community.
- Support resident engagement by overseeing amenity spaces.
- Coordinate community events and services.
- Ensure high-quality hospitality and service.
- Assist with training and oversight of concierge services.
- Provide general support for resident requests.
- Act as the go-to contact for residents, supporting amenity access, events, and lifestyle requests.
- Coordinate and host on-site events, programs, and community activities.
- Plan off-site outings, excursions, and group experiences.
- Assist with in-unit service coordination, from vendor visits to home maintenance.
- Keep amenity spaces clean, inviting, and operating at a high standard.
- Support concierge team members to ensure consistent, exceptional service.
- Build strong relationships with residents and vendors to elevate the overall hospitality experience.
Requirements
- Must be over 18 years of age.
- Successfully pass a pre-employment background check and drug screening.
- Polished and professional appearance and demeanor.
- Upbeat and positive team player attitude.
- Strong judgment and solutions-oriented.
- Proactive customer service approach.
Skills
- Hospitality experience
- Event planning experience
- Concierge services experience
- Customer service experience
- Warm, professional communication style
- Strong relationship-building skills
- Excellent organization
- Time-management skills
- Follow-through skills
- Tech-savvy comfort with Microsoft Office
- Comfort with general office tools
Location
- San Francisco
Work Type
- Full-time
Experience Level
- At least 1 year of customer service experience
- Hospitality, luxury retail or fine dining experience is preferred
Education Level
- High School Diploma or GED Equivalent
Salary/Compensations
- $26.00- $28.00 Per Hour Depending Upon Experience
Benefits
- Comprehensive health benefits
- Paid time off for qualifying employees
- Medical insurance
- Dental insurance
- Vision insurance
- Pet insurance
- 401(k) with company match
- Life insurance
- Disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
About the Company
- With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
- Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
- Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
- Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
- Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
- Action is proudly certified as a Great Place to Work in 2025 and has been recognized in Newsweek for our phenomenal culture.
- We believe in creating an environment where you truly love where you work.
- We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
- Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Equal Opportunity
- Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.