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About the Role
This is a deeply technical role focused on building the customer-facing marketing function. You will consolidate existing content efforts and create precise, accurate content for IT leaders, compliance officers, and founders in the defense contractor industry. You will work cross-functionally with Customer Success and Support to gain customer knowledge and report to the VP of Marketing.
Responsibilities
- Audit, re-write, and rebuild the customer knowledgebase for accessibility by customers and AI bots.
- Develop and manage the strategy, calendar, and results for automated welcome and onboarding emails, the customer newsletter, and customer webinars.
- Produce case studies, customer one-pagers, manage the AE-Customer reference program, solicit G2 & Capterra reviews, and execute light customer marketing initiatives.
- Integrate customer feedback into marketing narratives by pairing website and product messaging with real customer evidence.
- Build and maintain AI workflows for drafting knowledgebase articles, extracting use cases and customer language from sales calls, and competitor monitoring.
Requirements
- 3-5 years in product marketing, customer marketing, or a related technical role at a B2B SaaS company.
- Experience running customer programs such as references, reviews, advocacy, or lifecycle email.
- Possess a technical background enabling discussions on encryption and compliance scoping.
- Proficient in using AI as a production tool.
Skills
- Intellectual curiosity
- Effective communication (clear writing, ruthless editing)
- Ability to hold technical conversations
- Detail-oriented
- Ability to build trust across teams
- Grit and self-sufficiency
Location
- Boston-based or able to collaborate in person at least 1 day per week.
Work Type
- Hybrid
Experience Level
- 3-5 years
Salary/Compensations
- Base salary $140k-$160k
- OTE $160k-$180k
Benefits
- Competitive compensation
- Excellent benefits
About the Company
- Category authority in a high-urgency market (CMMC compliance for defense contractors).
- PreVeil is the leading solution for SMBs in CMMC compliance.
- Profitable company with strong growth.
- Investing in building something great with top-tier marketers.