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About the Role

Veterinary Assistants are required to assist practitioners and Licensed Veterinary Technicians to improve the quality of care given to patients and achieve greater efficiency by relieving them of technical work and administrative detail. This position requires flexibility to assist in many areas while timely managing major responsibilities.

Responsibilities

Assist in pack prep with cleaning and sterilizing instruments.
Wrap and organize surgical instruments.
Assist with surgery laundry.
Prepare lab samples for outgoing laboratories.
Convey information in an accurate and professional way.
Invoicing/preparing estimates.
Admitting/Discharging patients.
Assist Technicians when transporting patients to CT or procedure, radiology or recovery.
Help with moving the patient and attaching monitors to the patient.
Assist doctors in exam rooms by escorting clients to exam rooms, obtaining patient’s history from clients and recording it on patient’s medical record, obtaining and recording patient’s temperature and weight, assist doctor with patient’s examination.
Help with end of day duties.
Assist in keeping patients clean and dry at all times.
Clean the radiology suite (between patients and daily cleaning of the floor, and areas around the table, shelf, and computer).
Help Technicians and Doctors with outpatients or patients being discharged.
Restrain for various procedures, treatments, and exams.
Assist Technicians with placing a patient under anesthesia.
Prepare appointments for next day with necessary records.
Make notes in patient files or the computer record of all relevant phone or in-person conversations with clients.
Help maintain anesthesia machines and monitors.
Access digital radiographs utilizing Qlink software.
Operate portable and stationery digital radiography units.
Accurately record, maintain and review medical records by recording daily treatment plans, all diagnostics, patient progress notes and recording services or goods on the medical record with attached fees for invoicing.
Communicate patient status to doctors, other Technicians, and clients.
Report all service and maintenance issues on all equipment in Internal Medicine, Surgery, ICU, kennel and pharmacy to the Tech Lead/ Supervisor.
Assist other PCP’s when necessary.
Prepare for next days treatments by restocking supplies in Central Sterile, OR’s, Induction, or any other area of the hospital that is needed.
Prepare patients for discharge, being especially careful to ensure that patients being discharged are well-groomed and in a medically appropriate state.
Maintain cleanliness and order in all areas of the hospital.
Perform daily and weekly cleaning duties.

Requirements

At least 2 years of customer service experience in a medical setting is required.
A solid employment history with proven reliability.
The ability to work independently while being self-driven and eager to grow.
A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
Fluent English skills (speaking & reading) are required for the role.

Skills

Veterinary experience is preferred.
Fluency in multiple languages a plus!

Location

Austin, TX

Work Type

Full Time

Experience Level

2 years of customer service experience in a medical setting

Salary/Compensations

$20 - $24.50/hr.

Benefits

401(k) with matching
Health, Dental, and Vision insurance
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Life and Disability insurance
Paid Time Off (PTO) and Holidays
Employee Assistance Program and Discounts (including Pet Discount)
Professional development and tuition assistance
Uniform stipend
Retirement plan

About the Company

At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital.
Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most.
As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location.
Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience.
We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street.
You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity

Ethos is an Equal Opportunity Employer.
Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided based on qualifications, competence, merit, and business need.