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About the Role
The Museum of Modern Art is seeking a Guest Specialist to create a highly positive experience for Museum guests, encouraging repeat visitation, membership conversion, and positive word-of-mouth.
Responsibilities
- Welcome guests and provide exceptional service specific to film screenings, festivals, premieres, and filmmaker Q&As.
- Manage theater entry, ticket scanning, standby lists, and audience flow for efficient seating and crowd movement.
- Communicate clearly regarding seating availability, sold-out screenings, standby procedures, accessibility accommodations, and theater policies.
- Assist Film Desk manager with daily preparation of theaters, ticketing, schedules, guest lists, line control, and signage.
- Sell daily and advance Museum admission, film, and program tickets, memberships, and member guest passes.
- Conduct zip code surveys and collect visitor information for research and marketing initiatives.
- Process credit cards and coupons, handle cash transactions, and issue change.
- Generate proactive membership sales efforts throughout the Museum to meet sales goals.
- Proactively welcome guests and assist with visit planning in the lobby and other Museum locations.
- Resolve general complaints from guests and members on site.
- Stay informed about current and upcoming exhibitions, films, educational programs, and marketing campaigns.
- Attend the Morning Meeting at the beginning of every shift and review daily notes.
- Validate admission at points of entry to galleries.
- Ensure smooth visitor flow by guiding visitors to queues and spaces.
- Maintain organization, cleanliness, and preparedness with supplies and materials at all posts.
- Keep Museum information boxes filled and ensure proper signage placement.
- Draft routine correspondence in response to mail and email from members and visitors.
- Update Membership database as necessary.
- Assist with Member events, including previews, gallery talks, and other onsite programs.
- Assist with event RSVPs as needed.
- Report cleanliness or public safety issues to management.
- Assist Lobby Managers in organizing and presenting training programs for new staff.
- Demonstrate lobby systems to new staff during shadowing.
- Attend seasonal Membership marketing meetings to learn about promotions.
- Coordinate onsite promotion fulfillment.
- Resolve service escalations from Guest Assistants and alert Management if necessary.
- Perform functions of different positions within Visitor Experience and Retail Stores as assigned.
- Participate in and complete all mandatory training.
- Perform duties reasonably related to the functions described.
Requirements
- Bachelor's degree or equivalent.
- Previous experience interacting with the general public is strongly preferred.
- Proficiency in languages in addition to English is strongly preferred.
- Proficiency with technology, including mobile devices, Google Workspace, and point of sale software.
- Exceptional customer service skills and experience.
- Passion for the arts.
- Must be available to work weekends and holiday periods.
- Offer of employment is contingent on satisfactory completion of a criminal background check due to PCI DSS scope.
Skills
- Customer service
- Sales
- Communication
- Technology proficiency
- Google Workspace
- Point of Sale (POS) software
Location
- New York City
Work Type
- Full-time
- Onsite
Experience Level
- Entry-level
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- $27.65 per hour
Benefits
- Unionized position
About the Company
- The Museum of Modern Art (MoMA) is a leading institution dedicated to the collection, display, and interpretation of modern and contemporary art.
Equal Opportunity
- Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).
- This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.