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About the Role
W Sydney is seeking an Assistant Manager for their Living Room Bar to support operations and lead the team. This role is integral to the world's largest W Hotel and offers an opportunity to curate experiences, create memories, and lead a fun-loving team.
Responsibilities
- Manage the living room team and day-to-day operations.
- Promote the bar and maximize revenues and profitability.
- Execute bar programming, menu planning, and maintain standards.
- Effectively manage liquid inventories and adhere to operating budgets.
- Curate beverage and food programs and update beverage lists based on market trends.
- Brief talent on service expectations and ensure teamwork for optimum service.
- Inspect talent grooming and attire, and complete opening/closing duties.
- Inspect storage areas for organization, FIFO, and cleanliness.
- Complete inventories and stock/requisition necessary supplies.
- Monitor dining rooms for service, safety, and guest well-being.
- Complete work orders for maintenance repairs.
- Assist in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching talent.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions.
- Complete safety training and certifications.
- Understand beverage control, including days on hand, perpetual inventory, bar pars, portion control, cost control, beverage potentials, sales mix analysis, issue & returns, safety standards, inventories, and financial spot checks.
- Ensure compliance with all Bar/Lounge policies, standards, and procedures.
- Handle talent questions and concerns.
- Monitor talent performance and provide feedback.
- Supervise daily shift operations and bar operations.
- Participate in department meetings.
- Provide services that are above and beyond for customer satisfaction and retention.
- Improve service by communicating guest needs and providing guidance, feedback, and coaching.
- Exemplify excellent customer service and create a positive atmosphere for guest relations.
- Empower talent to provide excellent customer service and act as the guest service role model.
- Meet with guests to obtain feedback and address any problems or complaints.
- Verify corrective action is taken to continuously improve service results.
- Manage service delivery in the bar from entry to departure.
- Incorporate guest satisfaction into departmental meetings for continuous improvement.
Requirements
- Passion for curating diverse and authentic experiences.
- Passion for creating memories for guests.
- Passion for leading a team of fun-loving individuals.
Skills
- Beverage programming
- Food programming
- Menu planning
- Inventory management
- Team leadership
- Customer service
- Guest relations
- Budget management
- Staff training
- Staff coaching
- Staff motivation
- Staff discipline
- Staff evaluation
- Beverage control
- Sales mix analysis
Location
- Sydney
Work Type
- Full-time
Experience Level
- Assistant Manager
Benefits
- Discounts on hotel rooms for self and family/friends across Marriott International group.
- Hotel training opportunities (W Sydney and Marriott International).
- Discounts on food & beverage across all hotels.
- Recognition programs.
- Wellbeing & mindfulness programs.
- Employee Assistance Program.
- ‘Great Places to Work’ certification.
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, Diversity Inc and Great Places to Work Institute, among others.
- Marriott International has been certified for Great Place to Work since 2023.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.