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About the Role
Help protect customer privacy and build trust by embedding practical privacy practices across business, technology, AI and customer-facing activities. Join a collaborative and passionate team that genuinely enjoys what they do. Play a dedicated role supporting the Advice & Customer Business Unit, while contributing to privacy capability, controls and culture across the Group.
Responsibilities
- Provide practical privacy advice across business operations, customer engagement, marketing, communications, advice, digital, AI and technology initiatives
- Partner with stakeholders early in the lifecycle of projects, campaigns and business changes to identify privacy risks and opportunities
- Support privacy awareness, education and capability uplift across the business
- Embed privacy-by-design principles across business, technology and AI initiatives, working closely with the AI Governance team to support the safe and responsible use of personal information
- Support privacy assessments and provide advice on data use, customer information handling, AI use cases, consent management, third-party arrangements, access controls, information sharing and data flows
- Support privacy incident and breach management, including triage, investigation support, remediation and notifications
- Contribute to privacy governance, frameworks, standards and continuous improvement activities, including alignment with responsible AI requirements
- Monitor privacy controls, identify trends and emerging risks, including risks arising from AI and emerging technologies, and contribute to risk reporting and remediation activities
Requirements
- Experience working in privacy, risk, compliance, legal, governance or a related discipline
- Knowledge of privacy legislation and privacy risk management principles
- Strong stakeholder engagement and influencing skills
- The ability to balance regulatory obligations with commercial outcomes
- Experience working with customer data, marketing practices, digital channels or customer communications
- Excellent communication skills and the ability to translate complex requirements into practical advice
- A collaborative mindset and a passion for helping people navigate challenges
- Experience within financial services will be highly regarded
- Exposure to AI governance, responsible AI, data ethics or emerging technology risk will be highly regarded
- Applicants will be required to provide evidence of their eligibility to work in Australia
- Applicants must undertake police and basic credit checks as a condition of employment
Skills
- Stakeholder engagement
- Influencing
- Communication
- Critical thinking
- Collaboration
- Privacy legislation knowledge
- Privacy risk management
- AI governance
- Responsible AI
- Data ethics
- Emerging technology risk
Location
- Australia
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations.
- We know people who are confident about their financial future live better lives.
- Deep expertise combined with creativity can take on the trickiest of problems.
- Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.
Equal Opportunity
- We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.