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About the Role
Join a role that blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.
Responsibilities
- Oversee mailroom services and patient dining operations.
- Ensure efficient workflows and regulatory compliance.
- Manage people, set direction, and deploy resources.
- Conduct performance evaluations, pay reviews, and hire/fire decisions.
- Influence and negotiate with parts of the organization.
- Lead frontline teams in a complex environment.
- Shape service quality, safety, and satisfaction outcomes.
- Foster an inclusive, hospitality-driven culture.
- Coordinate staff scheduling, onboarding, and day-to-day operations.
- Monitor service excellence through patient engagement and quality checks.
Requirements
- Associate degree or equivalent experience.
- 2 years of management experience.
- 2 years of related experience.
- Previous food service supervisory and union management experience, preferably in a high-volume or healthcare environment.
- ServSafe certification.
- Understanding of food safety and sanitation practices.
- Strong communication, problem-solving, and conflict-resolution skills.
- Previous experience in skilled nursing, long-term care, or rehabilitation dining is a plus.
- Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
- Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
- Background in staff scheduling, onboarding, and day-to-day operational coordination.
- Commitment to service excellence through patient engagement, rounding, and quality monitoring.
- Organizational skills that support workflow management, performance standards, and continuous improvement.
Skills
- Food service supervision
- Union management
- ServSafe certification
- Food safety
- Sanitation practices
- Communication
- Problem-solving
- Conflict resolution
- Staff scheduling
- Onboarding
- Operational coordination
- Patient engagement
- Quality monitoring
- Workflow management
- Performance standards
- Continuous improvement
Location
- New York, NY
Work Type
- Full-time
Experience Level
- 2 years management experience
- 2 years related experience
Education Level
- Associate degree or equivalent experience
Salary/Compensations
- $77605 - $100430 per year
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
About the Company
- At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
- We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
- Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
- We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
- Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
- You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work.
- This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
Equal Opportunity
- We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
- If you need assistance with the application process, please complete this form.