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About the Role

The Premium & VIP Experiences Intern will gain exposure to MLSE’s exclusive hospitality programs, premium spaces, experiences, and commercial initiatives. This role offers an opportunity to learn from industry leaders while contributing to experiences for MLSE’s most valued members, clients, and guests.

Responsibilities

Support the planning and execution of Premium & VIP experiences across MLSE teams, venues, and live events.
Work closely with the VIP portfolio on initiatives designed to elevate experiences for MLSE’s most valued members, clients, partners, and guests.
Contribute to commercial initiatives and new revenue opportunities, helping develop and bring new premium concepts and experiences to market.
Research global trends and best practices across sports, entertainment, hospitality, luxury, and experiential industries to help identify new ideas and innovations for MLSE.
Support the development and evolution of premium hospitality spaces, membership programs, benefits, and service offerings.
Collaborate with teams across the organization including Ticketing, Partnerships, Marketing, Live Entertainment, Food & Beverage, Venue Operations, and others to bring premium experiences to life.
Assist with VIP member and guest servicing, delivering thoughtful, personalized support and exceptional attention to detail.
Support premium seating and in-venue experiences on event and game days.
Help maintain key VIP and premium membership information, reporting, and program insights.
Support research, presentations, and business cases for future commercial and experiential opportunities.
Stay connected to key dates, events, and priorities across MLSE teams and venues to help ensure seamless execution.
Bring forward fresh thinking and ideas that challenge how MLSE can continue to elevate the premium and VIP experience.
Adhere to all MLSE standards and policies and work in compliance with the Occupational Health & Safety Act.

Requirements

Currently enrolled in a University or College degree, diploma, or certificate program in business, sport management, hospitality, events, marketing, communications, or a related field.
Passion for sports, entertainment, hospitality, and creating exceptional experiences.
Curious and forward-thinking, with an interest in premium experiences, consumer trends, innovation, and emerging technologies.
Proactive and resourceful, with the initiative to take ownership, solve problems, and adapt to changing priorities.
Strong organizational and time-management skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
Excellent written and verbal communication skills, with the confidence to interact professionally with colleagues, senior leaders, clients, and VIP guests.
Collaborative team player who is comfortable working across different teams, brands, venues, and areas of the business.
Strong attention to detail and a commitment to delivering work and experiences to a high standard.
Demonstrates discretion, professionalism, and sound judgment, particularly when working with confidential information and high-profile guests.
Comfortable using Microsoft Word, PowerPoint, Excel, and Outlook, with an openness to learning new digital platforms, tools, and technologies.
Available to support MLSE home games, concerts, special events, and experiences, including select evenings and weekends.
Previous experience in sports or entertainment is not required; curiosity, potential, a strong work ethic, and a genuine desire to learn are highly valued.

Skills

Premium hospitality
VIP experiences
Commercial strategy
Innovation
Service excellence
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook

Location

Toronto

Work Type

Internship
Full-time

Experience Level

Intern

Education Level

University or College degree, diploma, or certificate program

Salary/Compensations

$38,760

About the Company

Maple Leaf Sports & Entertainment Partnership (MLSE) delivers the ultimate fan experience by lifting trophies, spirits, and communities.
MLSE is a team of passionate people, boldly building the future of sport and entertainment.
MLSE is the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), and development teams.
MLSE operates iconic venues including Scotiabank Arena and BMO Field.
MLSE offers elevated dining at e11even, Real Sports, and various club spaces.
Through MLSE Foundation and MLSE LaunchPad, MLSE uses the power of sport to help youth facing barriers reach their full potential.
MLSE has invested more than $45 million into Ontario communities since 2009.

Equal Opportunity

MLSE is committed to building an equitable, diverse, and inclusive organization.
MLSE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.