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About the Role
We are seeking a passionate and customer-focused Sales Associate to represent our boutique. As a brand ambassador, you will bring the customer experience to life through authentic engagement, product knowledge, and thoughtful selling. You will build relationships with customers by understanding their needs, sharing the brand story, and providing personalized recommendations. This role supports daily sales initiatives, maintains store standards, and collaborates with teammates to create a welcoming, service-driven environment. Depending on business needs, this role may include opening and closing responsibilities, keyholder duties, and supporting daily store operations. The ideal candidate thrives in a fast-paced retail setting, balances multiple priorities with attention to detail, and brings enthusiasm, professionalism, and a willingness to learn. As part of the Leap platform, you may also have opportunities to support other brands within our portfolio.
Responsibilities
- Deliver an exceptional customer experience by creating meaningful customer connections through authentic engagement, active listening, and personalized recommendations.
- Provide an elevated shopping experience by understanding customer needs and delivering thoughtful product solutions.
- Represent the brand with professionalism, enthusiasm, and a passion for creating memorable experiences.
- Support store sales goals through proactive customer engagement and strong selling behaviors.
- Develop product knowledge to educate customers, share brand stories, and build purchase confidence.
- Assist customers throughout their shopping journey, from initial engagement through checkout.
- Maintain a customer-ready environment by supporting visual merchandising, replenishment, cleanliness, and overall store presentation.
- Assist with inventory tasks, shipment processing, and daily operational priorities.
- Complete opening and closing procedures, keyholder responsibilities, and assigned operational tasks as needed.
- Follow company policies, procedures, and brand standards to ensure a consistent store experience.
- Collaborate with teammates and leadership to achieve store goals, support daily operations, and create a positive team environment.
- Remain flexible and adaptable to support changing business needs, including peak selling periods, events, and special initiatives.
- Bring a positive attitude, willingness to learn, and commitment to the success of the team.
Requirements
- Previous retail, hospitality, or customer-facing experience required.
- Passion for creating exceptional customer experiences and building authentic connections.
- Strong communication skills with the ability to engage a diverse range of customers.
- Ability to learn product knowledge and confidently share brand stories.
- Team-oriented mindset with a willingness to support store priorities and collaborate with others.
- Ability to take ownership of assigned store responsibilities, including opening/closing procedures and keyholder duties as needed.
- Maintains a clean, organized, and fully stocked sales floor to support an exceptional guest experience.
- Dependable, adaptable, and comfortable working in a fast-paced retail environment.
- Flexible availability, including days, evenings, weekends, holidays, and peak retail periods.
- Ability to actively work on the sales floor, including standing, walking, and lifting up to 50 lbs.
- Must be at least 18 years of age.
Skills
- Customer engagement
- Active listening
- Personalized recommendations
- Product knowledge
- Brand storytelling
- Sales behaviors
- Visual merchandising
- Inventory management
- Opening and closing procedures
- Keyholder duties
- Team collaboration
- Adaptability
Work Type
- Full-time
- Part-time
Salary/Compensations
- $16/hr – $18/hr
Benefits
- Bonus eligible
- Medical, dental, and vision benefits (must average 32+ hours per week)
- AllOne Health Employee Assistance Program
- 401(k)
- Accrued PTO
- Employee discount
- Wardrobe allotment for participating Leap brands
About the Company
- SET simplifies the way you get dressed by designing athleisure that blurs the line between form and function.
- SET is a community-first brand that prioritizes open communication and shares behind-the-scenes information.
- The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk.
- Leap manages 100+ stores across the country and partners with brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, and SET.
Equal Opportunity
- Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive.
- We believe our differences strengthen our organization and better support the brands, customers, and communities we serve.
- We value individuals of all backgrounds, experiences, and identities.