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About the Role
Alarm Detection Systems (ADS) is seeking an Account Manager to manage and grow an assigned portfolio of customer accounts, build strong relationships, and identify opportunities for upgrades and expanded services. This role is designed to develop the skills needed to advance into an Outside Sales Representative position.
Responsibilities
- Manage and grow an assigned portfolio of customer accounts.
- Build strong relationships with customers and key decision-makers.
- Identify opportunities for upgrades, expanded services, referrals, and account growth.
- Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
- Conduct proactive outreach through phone, virtual, and in-person interactions.
- Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
- Maintain accurate customer records and activity within our CRM system.
- Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
- Travel within your assigned territory to meet with customers and prospects.
- Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.
Requirements
- Strong communication and relationship-building skills.
- A customer-focused mindset and passion for helping others.
- Self-motivated, organized, and goal-oriented.
- Ability to manage multiple priorities and follow through on commitments.
- Strong problem-solving and critical-thinking abilities.
- Professional and confident when interacting with customers.
- Account management, sales, customer service, or business development experience.
- Experience in the security, alarm, technology, or related industries.
- Bilingual skills are a plus.
Skills
- Communication
- Relationship-building
- Customer service
- Sales
- Business development
- Problem-solving
- Critical-thinking
- Organization
- Goal-oriented
Location
- Assigned territory
Work Type
- Flexible Work-from-Home Opportunities
- Full-time
Experience Level
- Entry-level to Mid-level
Education Level
- Bachelor's degree in Business, Marketing, Sales, or a related field.
Salary/Compensations
- Base Salary: $48,000 annually
- On-Target Earnings (OTE): $54,800
Benefits
- Paid Time Off (PTO)
- Paid Holidays
- Flexible Work-from-Home Opportunities
- Company-Provided Laptop and Cell Phone
- 401(k) with Employer Match
- Tuition Reimbursement
- Professional Development and Training Opportunities
- Paid Parental Leave
- Mileage Reimbursement
- Employee, Friends, and Family Discounts
- Company-Sponsored Events and Team Activities
- Medical, Dental, and Vision Insurance
- Life Insurance
- Employer-Paid Short-Term Disability
- Employee Assistance Program (EAP)
- Quarterly performance bonuses
- District performance kicker
About the Company
- For more than 55 years, Alarm Detection Systems (ADS) has helped businesses and homeowners protect what matters most through industry-leading security, fire alarm, video surveillance, and access control solutions.
- At ADS, our culture is built on five core values: Customer First, Do Whatever You Say and Whatever It Takes, Embrace Change and Pursue Growth, Be a Team Player, and Care About People.
- We believe our people are our greatest asset. That's why we invest in training, professional development, and career advancement opportunities while fostering a supportive and collaborative work environment.
Equal Opportunity
- Alarm Detection Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.