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About the Role
Keystone Precision Solutions is opening a new office in Rochester, NY, and seeks a foundational Service & Operations Technician. This role involves hands-on equipment service, customer management, order processing, and overall site operations, offering a ground-floor opportunity with significant independence and company support.
Responsibilities
- Perform preventative maintenance, cleaning, calibration, and service on professional surveying and geospatial equipment.
- Diagnose and resolve hardware, firmware, connectivity, and configuration issues using documented procedures.
- Greet walk-in customers, assess equipment for service, and communicate repair status.
- Handle inside sales, including processing supply orders, managing inventory, and assisting with purchasing decisions.
- Manage daily office operations: opening/closing, shipment receiving/distribution, and record-keeping.
- Collaborate with remote KPS teams to coordinate equipment and customer needs.
- Maintain accountability for equipment and inventory with a focus on accuracy and documentation.
Requirements
- A clean, verifiable background and a track record of trustworthiness.
- Dependability and reliable transportation.
- Comfort working independently.
- Some hands-on technical background in electronics, mechanical repair, equipment maintenance, or a related field.
- Customer-facing communication skills.
- Comfort with variety and changing pace.
- Basic computer proficiency for order processing, record maintenance, and software navigation.
- Ability to lift and move up to 50 lbs.
- Valid driver's license.
- Veterans and transitioning service members are encouraged to apply.
Skills
- Equipment service and maintenance
- Customer service
- Inventory management
- Sales support
- Office operations management
- Remote collaboration
- Record keeping
- Technical troubleshooting
Location
- Rochester, NY
Work Type
- Full-Time
- Onsite
Experience Level
- Entry-level with training provided
Education Level
- High school diploma or GED required
- Technical, vocational, or associate degree is a plus
Salary/Compensations
- $22 to $23/hour
- Quarterly bonus potential
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) program
- Paid time off (vacations, personal days, community service days)
- Full training on all equipment and service procedures
About the Company
- Keystone Precision Solutions (KPS) is a leading provider of geospatial measurement solutions serving surveying, engineering, construction, mapping, and related industries throughout the Northeastern United States.
- With five offices spanning from Maine to Virginia, KPS provides professional-grade positioning and measurement technology along with technical consultation, equipment service and repair, rentals, training, and support.
- The Rochester office will also serve as a joint location with BuildingPoint, KPS's sister company serving construction technology customers.
- KPS has been the premier name in this space for over 30 years.
Equal Opportunity
- Keystone Precision Solutions is an equal opportunity employer.
- We celebrate the diverse community different individuals cultivate and are committed to ensuring that our place can be anyone's place.