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About the Role
This pivotal role involves leveraging deep local client knowledge to adapt and deploy corporate initiatives, rolling out loyalty and CRM programs, and enhancing a service-oriented boutique environment, ultimately driving exceptional client development, experience, and satisfaction in close collaboration with corporate and local teams.
Responsibilities
- Develop and analyze local client portfolio data to identify growth opportunities and inform strategic action plans.
- Build and implement store-specific client development strategies, defining KPIs and monitoring performance.
- Ensure and supervise qualitative client data collection and effective client assignment across all touchpoints.
- Lead the deployment and adaptation of client activation and clienteling programs and tools within the region.
- Coach and support boutique sales teams in implementing clienteling strategies and enhancing client outreach.
- Manage and orchestrate local clienteling opportunities, including bespoke experiences and gifting campaigns.
- Oversee client experience initiatives, from F&B selection to VIP treatment coordination, ensuring Maison standards.
- Monitor client satisfaction metrics and collaborate with training to address pain points and share best practices.
- Animate the local client community and facilitate ongoing engagement with boutique staff.
Requirements
- Bachelors Degree
- Proven track record of creating and implementing client strategies in a luxury retail environment.
- Experience in aligning with local teams to ensure consistency with Maison strategy.
- Proficiency in rolling out corporate loyalty programs and regional strategies.
- Ability to implement and adapt Maison Client strategy within a specific market.
- Experience in rolling out CRM initiatives and analyzing their business impact.
- Strong collaboration skills, particularly with corporate CRM teams, to understand databases and identify opportunities.
- Valid work authorization for employment in the USA.
Skills
- Client Strategy Development
- Client Strategy Implementation
- Luxury Retail
- Loyalty Programs
- CRM
- Data Analysis
- Clienteling
- Collaboration
- Community Management
Location
- NYC
Work Type
- Full-time
Experience Level
- Senior Manager
Education Level
- Bachelors Degree
Salary/Compensations
- $135,000 - $145,000
- Bonus eligible
Benefits
- Generous compensation and benefits package
About the Company
- A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
- At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
- At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences.
- We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
- By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
- Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
Equal Opportunity
- We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.