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About the Role
This role provides technical field support for fleet technology products and helps develop new business opportunities for safety camera systems and other Equipment Technology solutions. The position involves approximately 50% project management and customer support, and 50% sales support and business development. We seek a technically inclined, customer-focused individual comfortable working with diverse teams and managing field-based projects while identifying growth opportunities.
Responsibilities
- Serve as a primary customer resource for Eastern Lift Truck’s Equipment Technology products and solutions.
- Coordinate customer projects from initial demonstration through implementation and ongoing support.
- Develop new business opportunities for safety camera systems and other Equipment Technology solutions.
- Work with existing customers to identify opportunities to improve forklift safety, fleet visibility, operator awareness, and facility safety.
- Conduct product demonstrations, presentations, and Equipment Technology evaluations with customers.
- Partner with sales representatives to identify opportunities, support customer meetings, and develop new and existing accounts.
- Educate Eastern Lift Truck’s sales team on Equipment Technology products, applications, capabilities, and customer solutions.
- Coordinate with customers, sales representatives, technicians, administrators, and manufacturers to support successful customer projects.
- Assist with system commissioning and customer handoff, working with technical resources as needed for installation and troubleshooting.
- Provide customer training and ongoing product support following implementation.
- Follow up on customer inquiries, demonstrations, quotations, projects, and sales opportunities.
- Maintain strong customer relationships and a high level of customer service.
- Perform other duties as assigned.
Requirements
- Strong technical aptitude and willingness to learn new technologies and products.
- Excellent communication, presentation, customer service, and relationship-building skills.
- Strong organizational, problem-solving, and follow-up skills with the ability to manage multiple priorities.
- Self-motivated and comfortable working independently and collaboratively across teams.
- Proficiency with Microsoft Office and standard business applications.
- Previous customer service, technical support, sales, or business development experience preferred.
- Experience with fleet technology, telemetry, camera systems, material handling equipment, or related technology preferred.
- Material handling or forklift industry experience a plus.
- Valid driver’s license and ability to travel regularly throughout Eastern Lift Truck’s operating footprint, including occasional overnight travel.
Skills
- Fleet technology
- Telemetry
- Camera systems
- Material handling equipment
- Microsoft Office
Location
- Eastern Lift Truck’s operating footprint
Work Type
- Field-based
- Full-time
Experience Level
- Compensation will be based on experience
Salary/Compensations
- $65,000 - $75,000
- Eligible for commission
Benefits
- Company car/car allowance with fuel card
- Company cell phone and laptop
- Medical, dental, vision, and prescription plan
- 401(k) with partial company match
- Paid vacation and sick days
- Paid holidays
- Short- and long-term disability
- Basic/supplemental life insurance policies
About the Company
- Eastern Lift Truck Co. is a family-owned company, celebrating over 50 years strong.
- We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business.
- At Eastern Lift Truck Co. we know that the employees are the ‘heart and soul’ of the company.
Equal Opportunity
- Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.