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About the Role
The Technology Director leads the vision, strategy, and execution of Tipping Point’s technology ecosystem to maximize organizational efficiency and impact. This role is both strategic and tactical, overseeing the design, optimization, and responsible evolution of systems that power fundraising, grantmaking, operations, and communications. The Technology Director utilizes contractors and a managed service provider (MSP) to ensure that Tipping Point’s technology systems and tools operate effectively and efficiently. This leader guides the thoughtful and responsible adoption of AI tools to enhance staff effectiveness and organizational performance. This role serves as Tipping Point’s internal technology champion and reports directly to the Chief Operating Officer.
Responsibilities
- Develop and implement a forward-looking technology strategy aligned with Tipping Point’s mission, values, and strategic priorities.
- Continuously assess organizational needs and recommend scalable, efficient solutions.
- Identify and evaluate emerging technologies, including AI, to improve infrastructure, automate processes, and enhance impact.
- Lead cross-functional technology projects from selection through implementation and adoption.
- Oversee rollout of hardware and software upgrades, ensuring clear implementation plans, stakeholder engagement, and staff adoption.
- Optimize and steward a complex, highly customized Salesforce environment supporting fundraising, procurement, and grantee management.
- Serve as the organization’s in-house Salesforce expert and primary strategic lead.
- Lead enhancements including custom reports and dashboards, workflow improvements, integrations, connectors, and third-party applications.
- Monitor Salesforce updates and proactively manage system improvements and data integrity.
- Oversee system configuration, user roles, security permissions, and workflow rules.
- Serve as primary liaison with technology partners including Salesforce, TechSoup, Box, Klaviyo, Stripe, Classy, and other vendors.
- Ensure effective third-party integrations (e.g., Salesforce, Stripe) with Tipping Point’s website.
- Manage the technical aspects of email marketing platforms and system integrations.
- Partner with external vendors to oversee ongoing maintenance, upgrades, and troubleshooting of Tipping Point’s website.
- Serve as a trusted partner to teams across the organization, providing responsive and solution-oriented technical support and thought partnership.
- Collaborate with teams to strengthen and utilize technology to improve workflow efficiency and accuracy, as well as advance business objectives.
- Lead staff training on new tools, system updates, and best practices; document processes and system changes.
- Manage the relationship with Tipping Point’s managed service provider (MSP), including oversight of the technology roadmap, hardware lifecycle, equipment inventory, security protocols, and troubleshooting.
- Partner with the MSP to provide timely troubleshooting and support, directly resolving key issues and coordinating with contractors to ensure seamless day-to-day operations and consistent staff support.
- Partner with the MSP to maintain strong cybersecurity practices, risk mitigation strategies, and data protection standards.
- All other duties as assigned.
Requirements
- Deep knowledge of emerging technologies, enterprise systems, cybersecurity, data management, and AI tools, with the ability to advise leadership on strategic adoption and integration.
- Demonstrated technical proficiency with platforms and tools such as Salesforce Administration, Tableau, Python, Stata, Box, Klaviyo, and related business systems, including experience supporting integrations across multiple platforms and technologies.
- Proven ability to develop and execute forward-looking technology strategies that align systems, infrastructure, data, and operations with organizational priorities and risk tolerance.
- Strong strategic and systems-thinking skills, including the ability to anticipate trends, simplify complex challenges, and translate vision into actionable solutions.
- Experience leading complex technology initiatives, including stakeholder engagement, vendor management, change management, onboarding support, and business continuity planning.
- Strong understanding of the governance, training, and operational processes needed to successfully implement and sustain new technologies across teams.
- Highly collaborative leadership style with excellent communication, relationship-building, and problem solving skills, including the ability to translate complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
- Outstanding project management skills, including ability to coordinate cross-functional workstreams and maintain alignment with organizational goals and stakeholder expectations.
Skills
- Salesforce Administration
- Tableau
- Python
- Stata
- Box
- Klaviyo
- AI tools
- Cybersecurity
- Data management
- Enterprise systems
Location
- Bay Area
Work Type
- Hybrid
Experience Level
- Director
Education Level
- Salesforce Development and Administrator certifications preferred.
Salary/Compensations
- $170,000
About the Company
- Tipping Point finds, funds, and strengthens the most promising poverty-fighting solutions so one day everyone in the Bay Area can prosper.
- Since 2005, Tipping Point has invested $510 million in the community to support organizations, advance policies, and develop new ideas to increase economic opportunity.
- Last year, our investments funded life-changing services in housing, early childhood, education, and employment for more than 100,000 of our neighbors across the Bay Area.
- Tipping Point’s core values are at the heart of everything we do and we look for individuals who share our commitments: We cultivate community because we know we are more powerful together. We practice gratitude. We hold ourselves accountable to achieving impact for and with the communities we serve. We relentlessly pursue equity because one’s background and identities should not predetermine one’s opportunities.
Equal Opportunity
- We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Tipping Point will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.