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About the Role

The Business Intake Liaison is responsible for managing the intake process for new work (clients and/or matters) at the firm. This position may be filled remotely, or in any of our locations. This role ensures cross-functional area collaboration during the intake process is efficient, accurate and finished to completion.

Responsibilities

Manage the intake process for new work, including gathering and reviewing information from attorneys and/or clients.
Ensure cross-functional area collaboration during the intake process is efficient and accurate.
Attain defined intake information required to move a matter to 'Open for Time' status.
Attain defined secondary information to move a matter to 'Open for Billing' status.
Evaluate data provided by other functional areas for accuracy before updating firm systems.
Research and resolve any reports of inaccurate data.
Resolve issues and/or problems that may arise in downstream functional areas due to incorrect data.
Track and follow up on potential outstanding items and/or issues until resolved.
Maintain accurate and up-to-date business records in the firm’s database.
Provide excellent customer service to clients and potential clients.
Stay informed about cross-functional areas and build relationships to strengthen the client and attorney intake experience.
Perform other duties as assigned.

Requirements

High School Diploma or GED required; 2-year degree preferred.
3-5 years’ relevant experience in a legal or customer service environment required, preferably in a professional services environment.
Proficiency in Microsoft Office applications (Excel, Outlook, Word, PowerPoint, Microsoft Teams) and EMS required.
Excellent client and customer service skills.
Ability to assess data accuracy and make sound judgments.
Knowledge of legal terminology and processes required.
Excellent written and oral communication skills.
Excellent time management skills.
Excellent research, interpersonal, and organizational skills.
Ability to work under pressure in a fast-paced environment.

Skills

Microsoft Office
Excel
Outlook
Word
PowerPoint
Microsoft Teams
EMS
Customer Service
Data Accuracy Assessment
Legal Terminology
Legal Processes
Written Communication
Oral Communication
Time Management
Research
Interpersonal Skills
Organizational Skills

Location

Remote
California
Cleveland, OH
Colorado
Columbus, OH
Connecticut
Illinois
Maine
Maryland
Massachusetts
Minnesota
Jersey City, NJ
New York
Vermont
Virginia
Washington
Washington, D.C.

Work Type

Remote
Full-time

Experience Level

3-5 years

Education Level

High School Diploma or GED
2-year degree preferred

Salary/Compensations

California: $72,000 - $146,000
Cleveland, OH: $69,000 - $101,000
Colorado: $66,000 - $118,000
Columbus, OH: $67,000 - $98,000
Connecticut: $57,000 - $144,000
Illinois: $65,000 - $126,000
Maine: $49,000 - $113,000
Maryland: $70,000 - $105,000
Massachusetts: $72,000 - $137,000
Minnesota: $72,000 - $119,000
Jersey City, NJ: $78,000 - $141,000
New York: $67,000 - $144,000
Vermont: $71,000 - $136,000
Virginia: $47,000 - $136,000
Washington: $70,000 - $132,000
Washington, D.C.: $93,000 - $136,000

Benefits

Medical and dental coverage
Life insurance
Short-term and long-term disability insurance
Pre-tax flexible spending account for certain medical and dependent care expenses
Employee assistance program
Paid Time Off
Paid holidays
Participation in a retirement plan program after meeting eligibility requirements

About the Company

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.
At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes.
Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences.
We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.

Equal Opportunity

EOE/Minority/Female/Disabled/Vet.