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About the Role

This individual will provide support for business applications including Leasing Systems, CRM, and Web Portals. The Business Applications Analyst will assist with 2nd level support for MOCC’s internal and external partners across the ITIL Service & System Development Lifecycle.

Responsibilities

Coordinate with the business to determine impact and urgency of escalated tickets.
Coordinate with other team members to resolve escalated tickets.
Manage incident and problem tickets from initiation to resolution.
Provide 2nd level Production support as required.
Coordinate small project initiatives from initiation to close.
Lead the investigation of incidents and problems via root cause analysis.
Communicate effectively and build rapport with team members, stakeholders, and business partners.
Create problem/communication summaries tailored to business and technical audiences.
Coordinate testing operations with 3rd party vendors.
Liaise with developers to determine root cause and resolution for problem/incident tickets.
Raise issues to maximize value to the organization.
Escalate high impacting problem tickets for quick resolution.
Be flexible in assigned tasks and move to new assignments as demanded by business priorities.
Act as the source of information for stakeholders across IT, including development, infrastructure, and management.

Requirements

1-2 years’ experience with EDGE, CRM, and Crystal Reports.
Ability to act with confidence in their area of expertise.
Demonstrated ability and creativity in developing and implementing process improvement initiatives.
Strong interpersonal skills to interact with and build effective relationships with teams within Solutions Development and the organization.
Ability to prioritize and plan workload, and meet deadlines in a dynamic, fast-paced environment.
Organized with the ability to quickly prioritize and effectively handle critical issues or competing priorities.
Ability to move with agility from one task to another.
Strong written and verbal communication skills with the ability to influence others and negotiate effectively.
Adaptable and patient, able to work well in a fluid environment, flex with change, and tolerate ambiguity.
Excellent time management and multitasking skills.
Self-motivated.
Strong problem-solving and analytical skills.
Capable of explaining simple procedures in writing or verbally.
Confidence and willingness to learn and integrate AI and emerging technologies.
Ability to analyze, evaluate, and interpret information from various sources and apply logic and problem-solving to make decisions.
Ability to leverage data and insights to identify, prioritize, and improve member experience and business efficiency.
Comfortable navigating and embracing change and uncertainty, asking more questions, exploring more options, and continuously learning and growing.

Skills

Leasing Systems
CRM
Web Portals
ITIL Service & System Development Lifecycle
Change Management
Release Management
Incident Management
Problem Management
Continual Service Improvement
EDGE
Crystal Reports
Microsoft Power Platform
Generative AI productivity tools
Microsoft Copilot

Location

Toronto Corporate Office

Work Type

Hybrid

Experience Level

1-2 years

Salary/Compensations

CAD $65,000- $70,000

Benefits

Inclusive and collaborative working environment
Tools and technology needed to delight candidates and clients
Opportunity to work with and learn from diverse industry leaders
Hybrid work arrangements
Remote work policy allowing flexibility

About the Company

Meridian OneCap Credit Corp (MOC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada.
Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.
MOC is a provider of asset financing in the form of capital leases.
We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada.
Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.
Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy.
For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge.
For the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.
Our team is known as industry leaders.
We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service.
With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.
At Meridian, we’re not just adapting to the future—we’re shaping it.
We see talent as a catalyst for sustainable growth, community impact, and future-readiness.

Equal Opportunity

Meridian OneCap is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.