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About the Role
To support the day-to-day operations and assist in ensuring compliance with program requirements.
Responsibilities
- Documents services/activities, updates computer data and records, and prepares reports for the California Department of Aging.
- Maintains up-to-date contact information for volunteers, sites, and referral sources, and manages mailing lists.
- Provides administrative support to the volunteer program, including scheduling, communications, and data entry.
- Responds to volunteer inquiries via email, phone, and in-person in a timely and professional manner.
- Supports and assists volunteers' needs and clients via email, phone, mail, and in-person.
- Coordinates logistics for meetings and program activities.
- Answers phone calls, returns voicemail messages, and coordinates and confirms appointments.
- Greets and assists drop-in clients, addressing inquiries and connecting them to appropriate services or staff.
- Supports general office upkeep to maintain an organized work environment.
- Collaborates with other team members to ensure consistent volunteer experiences.
- Assists in collecting and organizing client feedback through surveys for program evaluation.
- Participates in community outreach events, enrollment events, workgroups, and training sessions.
- Provides translation and prepares additional outreach materials if bilingual.
- Attends agency and program meetings, in-service training, and other assigned meetings.
- Performs other duties as assigned to support program success.
Requirements
- High school graduate with at least one year of experience working in an office setting.
- Ability to maintain a variety of record-keeping systems and perform routine data entry.
- Must have or obtain criminal record clearance.
- Must complete HICAP counselor registration within 2 months of employment.
- Must be self-motivated, have great attention to detail, good organizational skills, and the ability to manage and prioritize multiple tasks and meet deadlines in a dynamic environment.
- Ability to work independently and as part of a team.
- A passion for community service and volunteerism.
- Excellent verbal and written communication and interpersonal skills.
- Must be sensitive to the needs of the elderly from diverse minority cultures, people with disabilities, and LGBTQI communities.
- Occasionally able to lift or carry up to 25 pounds.
Skills
- Proficient in Microsoft Office, Apple MAC, and Google Calendar.
- Experience in group presentations is a plus.
- Bilingual in English and Spanish, Cantonese, Russian, Southeast Asian, or Vietnamese preferred.
- Knowledge and understanding of Medicare, government-related programs, and current health care systems preferred.
Location
- San Francisco
Work Type
- Non-Exempt
Experience Level
- At least one year of experience working in an office setting
Education Level
- High school graduate
- College degree preferred
About the Company
- Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law.
- We participate in E-Verify.
- Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
- We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.