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About the Role
The Community Health Worker (CHW) of the Outreach team provides engagement and support services to individuals needing engagement with REACH and/or community services. The CHW serves as the regular contact for individuals needing or benefiting from outreach and engagement services, providing linkages to health services and/or other social support services, access to culturally appropriate in-community health education, assessment, case management, timely follow-up to requests for assistance, and advocacy related to connecting individuals with appropriate services to their healthcare needs.
Responsibilities
- Promote the mission, vision, and values of REACH.
- Provide culturally appropriate support services for community-based individuals.
- Work with other members of both community-based organizations and members of the REACH outreach team to assess and address the needs of individuals including their social determinants of health.
- Facilitate patient awareness and access to information including formal and informal support systems, web, and/or print materials.
- Assist with the development and implementation of the organization's Syringe Service Program (SSP), including documentation and reporting methods, promotional materials, ordering harm reduction supplies, inventory management and distribution.
- Assist with Broome County non-violent outreach and crisis support initiatives.
- Work with individuals to utilize public transportation independently and accompany participants to medical appointments as needed.
- Provide in-house transportation services when appropriate.
- Provide non-clinical crisis support after hospitalization, incarceration, and other occurrences that might cause distress.
- Educate, engage, and refer individuals with substance use disorder and co-occurring mental health diagnoses about the various modes of recovery, formal recovery supports, and options for treatment.
- Provide mental health screenings as needed under the supervision of licensed behavioral providers (training provided as necessary).
- Assist with social services applications, processes, and renewals; assuring access to services.
- Participate in multidisciplinary team meetings including daily patient care pre-visit huddles with REACH and/or regular or collaborative meetings with other community service providers.
- Maintain appropriate and focused progress notes in a timely manner.
- Provide case management and/or intensive case management services within residential settings.
- Work in collaboration with the entire outreach department to appropriately staff all current outreach grants and initiatives.
- Operate as a professional collaborator within our community and workspace.
- Provide outreach services in collaboration with supervisor and/or REACH outreach nurse for the purpose of extending REACH mission and services to individuals and/or community groups or otherwise interested in and eligible for any or all REACH services.
- Other duties as assigned by supervisor.
Requirements
- A high school diploma or equivalent.
- A minimum of two years’ experience working with clients in human services.
- A minimum of one year experience in outreach services, case management and/or housing navigation and support.
- A valid driver's license is required.
- Satisfactory driving record with no recent moving violations, suspensions, or major infractions.
- Experience with navigation of local medical and social support systems.
- Persons with lived experience preferred.
- Certified Recovery Peer Advocate certification desired.
Skills
- Exceptional communication skills.
- Knowledge of local and regional community health services.
- Strong organizational and interpersonal skills.
- Ability to work independently, exercise creativity, and be attentive to detail.
- Ability to manage multiple and simultaneous responsibilities and to adjust priorities accordingly.
- Ability to maintain confidentiality of all medical, financial, and legal information.
- Ability to complete work assignments accurately, independently and in a timely manner.
- Ability to communicate effectively, both verbally and in writing.
- Ability to handle difficult situations in a professional manner.
- Commitment to harm reduction, health equity, diversity, and inclusion.
Location
- Broome County - Binghamton, NY
Work Type
- Full Time
Experience Level
- Minimum of two years’ experience working with clients in human services
- Minimum of one year experience in outreach services, case management and/or housing navigation and support
Education Level
- High school diploma or equivalent
Salary/Compensations
- $24.82 - $26.00 Hourly
Benefits
- Benefits eligible
About the Company
- REACH provides low-threshold, harm reduction oriented primary care in a multi-disciplinary, integrated practice to further the REACH Mission of ensuring health equity to all experiencing stigma in the current healthcare system.
- REACH is dedicated to health equity.
- We are committed to hiring and developing well-qualified staff who reflect the racial, ethnic, social, and cultural diversity of the people we wish to serve.
- Because REACH is dedicated to health equity, we are committed to hiring and developing well-qualified staff who reflect the racial, ethnic, social, and cultural diversity of the people we wish to serve.
- People of color, people with LGBTQ identities, and people with disabilities are particularly encouraged to apply.