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About the Role

Mobile Associates, Store-in-Store are responsible for bringing the T-Mobile brand to life within National Sales partner locations, creating energy and excitement around our products and services. They excel at building and deepening relationships with customers through meaningful interactions, identifying needs, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities

Proactively engage with customers in a high-traffic retail environment using digital tools, communicating effectively, educating customers, and showcasing T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and onboarding.
Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and onboarding centered on customer self-service and app utilization.
Complete training on the T-Mobile in-store experience, new skills, products, processes, and systems.
Review personal results, current promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide the best customer experience.
Partner with nearby store locations for customer onboarding.
Perform skills practice, knowledge sharing, store operations, and opening/closing procedures.
Carry keys to kiosk cabinets, secure kiosk and assets, and report lost keys or assets.
Be a passionate, friendly, and engaging customer advocate, building rapport, trust, and loyalty.
Provide exceptional service and exceed customer expectations.
Proactively reach out to potential customers to drive sales activity.
Follow up with customers, capture referrals, manage 'Be Back' processes, and build relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience, from account setup to device support and servicing.

Requirements

High School Diploma/GED required.
6 months of customer service and/or sales experience, retail environment preferred.
At least 18 years of age.
Legally authorized to work in the United States.

Skills

Customer Satisfaction
Team Building
Retail Sales
Digital tools proficiency
Effective communication
Solution-based selling
Customer relationship building

Location

National Sales partner locations

Work Type

Full-time
Part-time

Experience Level

6 months of customer service and/or sales experience

Education Level

High School Diploma/GED

Salary/Compensations

$19.50 hourly base pay
$5.00 per hour training pay
Annualized incentive target of $18,000/year (after 90 days, promoting to Mobile Expert)
Guaranteed to earn $20/hour inclusive of base pay and incentives

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Commuter and transit programs

About the Company

T-Mobile invests in its employees through a Total Rewards Package.
Employees have multiple wealth-building opportunities including stock grants, employee stock purchase plan, and 401(k).
T-Mobile offers access to free, year-round money coaches.
T-Mobile is an Equal Opportunity Employer.
Talent comes in all forms at T-Mobile.

Equal Opportunity

All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how T-Mobile does business and will not be tolerated.
Reasonable accommodation is available for individuals with disabilities during the application or interview process.