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About the Role
The Community Manager is a high-impact, high-visibility role that serves as the face of Workbox, driving a best-in-class customer experience. This position manages the day-to-day operations of the community, strategizes long-term with the operations team, and provides superior support to member companies, ensuring efficient space operations. The role also drives member engagement, collaborates with the sales team, and fosters a vibrant sense of community through events and networking.
Responsibilities
- Provide quality customer service to community members, guests, and prospective customers.
- Create community engagements to build connections between members.
- Understand member businesses and how Workbox can help achieve their goals.
- Communicate positively and informatively with members.
- Onboard new members, including office preparation, tours, orientation, and technology setup.
- Inform members of special events, building repairs, and community news.
- Manage meeting room bookings.
- Resolve member complaints with empathy and active listening.
- Manage controllable community expenses within budget.
- Develop and implement creative events, managing expenses and tracking participation.
- Create opportunities for curated connections that drive growth among members.
- Support member success through gestures, introductions, and experiences.
- Support and execute member events and programming.
- Champion Workbox's culture of belonging.
- Encourage members to leverage Workbox resources and partnerships.
- Identify opportunities to introduce Workbox offerings to enhance member success and retention.
- Uphold Workbox standards for regular facility audits.
- Manage site operations and communicate with the operations team.
- Ensure the space is clean and tidy.
- Manage mail and deliveries for members.
- Order and maintain Workbox branded materials.
- Maintain workspace inventory and community expenses.
- Implement fire and emergency plans.
- Manage relationships with vendors, property managers, and landlords.
Requirements
- 3-5 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
- Familiarity with multi-site operations.
- Strong interpersonal skills with the ability to build genuine relationships.
- A natural problem-solver who takes initiative and remains adaptable.
- Highly organized with excellent time management and multitasking abilities.
- Comfortable with light cleaning duties and maintaining a well-kept environment.
- Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
- Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
- A team player with a positive attitude and a strong sense of ownership and accountability.
Skills
- Interpersonal skills
- Problem-solving
- Adaptability
- Organization
- Time management
- Multitasking
- Customer service
- Hospitality
- Coworking
- Community engagement
- Workspace technology
- Sales collaboration
- Event planning
- Networking
Location
- Minneapolis, MN - Downtown
Work Type
- Full-time
Experience Level
- 3-5 years preferred
Education Level
- Bachelor's degree preferred
Salary/Compensations
- $55,000-$60,000 annually
Benefits
- Eligibility for incentive compensation
- Comprehensive health benefits, including medical, dental and vision coverage
- Company-paid life insurance
- 401(k) plan
- Generous paid time off
- FSA, HSA and commuter benefits
- Ongoing training and professional development
About the Company
- Workbox is a national workspace operator that goes beyond coworking, offering an ecosystem that accelerates ambition, cultivates connections, and helps businesses thrive.
- Provides office space, coworking solutions, and access to investors, professional specialists, and high growth businesses.
- Offers private offices, reserved desks, floating memberships, meeting rooms, and event spaces.
- Operates 13 locations, over 400,000 square feet, in seven cities across the U.S.
- Is one of the fastest growing workspace operators in the country.