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About the Role
Databricks' Sales Operations team is transforming how operational work gets done by shifting to an AI-first operating model. This role is central to that transformation, automating business-critical Sales Operations processes through AI agents and leading systems improvement projects.
Responsibilities
- Build and operate AI agents, translating operational SOPs into agent workflows, and deploying, monitoring, and fine-tuning agents.
- Own an agent portfolio, managing automated workflows end-to-end, including agent-to-human escalation paths and performance optimization.
- Drive process and systems improvement by identifying workflows to automate, diagnosing cross-system integration issues, and leading data quality remediation.
- Partner cross-functionally to gather requirements from stakeholders and influence automation priorities.
- Support operational continuity by contributing to critical business processes, including annual planning cycles.
Requirements
- 5–8 years in operations, systems administration, or business process automation, ideally in high-growth tech companies.
- Systems fluency, understanding APIs, data schemas, and integration patterns.
- AI-native thinking, using LLMs, agent platforms, and automation tools to solve business problems.
- Hands-on experience building AI agents or automation workflows.
- Process design experience, thinking in systems and designing/improving operational workflows.
- Cross-functional influence, comfortable gathering requirements and influencing Director-level stakeholders.
- Bias for action and self-motivation.
Skills
- APIs
- Data schemas
- Integration patterns
- LLMs
- Agent platforms
- Automation tools
- Process design
Experience Level
- 5-8 years
Salary/Compensations
- $125,000—$171,950 USD
- $112,600—$154,750 USD
- $106,300—$146,200 USD
- $100,000—$137,500 USD
Benefits
- Comprehensive benefits and perks that meet the needs of all employees.
About the Company
- Databricks is the Data and AI company.
- More than 20,000 organizations worldwide rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.
- Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.
Equal Opportunity
- Databricks is committed to fostering a diverse and inclusive culture where everyone can excel.
- Hiring practices are inclusive and meet equal employment opportunity standards.
- Individuals are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.