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About the Role

This position focuses on a customer and hauling partner approach, excelling in client support, account management, procurement, and processing service requests. The role involves managing the customer life cycle to ensure business retention, establish long-term partnerships, and improve profit margins. It leverages strategic thinking to maximize operational efficiencies and enhance sustainability while elevating the customer and vendor experience.

Responsibilities

Effectively manage and grow Book of Business in the Strategic Partnership Team.
Ensure retention metrics and customers remain under long-term contracts.
Generate new opportunities within existing customer network for new sites and adding new services for existing customers.
Attend sales meetings and conduct regular business reviews with Key Accounts.
Ensure daily use of CRM for customer activities and sales pipeline management.
Use customer and prospect CRM management software and update relevant information daily.
Monitor customer activity and proactively make recommendations for service changes or other solutions.
Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations.
Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services.
Attend and present at client meetings, company functions, and networking events.
Execute service requests directly with hauling partners, including extra pickups, temporary bins, and roll-off haul requests.
Perform other duties or projects as requested.

Requirements

2+ years experience in Account Management, procurement negotiations, and/or customer success.
Previous experience in the waste and recycling industry.
Excellent verbal and written communication skills.
Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision.
Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results.
Self-driven with the ability to effectively prioritize and execute tasks.
Ability to work in a team environment, while delivering independent results.
Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.

Skills

Account Management
Procurement negotiations
Customer success
Waste and recycling industry
Communication skills
Task prioritization
Multi-tasking
Project execution
Teamwork
Independent results delivery
ERP systems (Microsoft Dynamics, Oracle, SAP, Netsuite)
Business analysis
Diversion
Fluency in other languages

Location

Remote

Work Type

Remote
Full-time

Experience Level

2+ years

Education Level

Bachelor degree or equivalent

Benefits

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Paid Vacation
Holidays
Sick Days
Additional Educational opportunities and training

About the Company

At RTS, each eligible employee receives a competitive total compensation package.
We believe the recruiting process is a two-way street.
We encourage you to ask questions about the company, work culture and the role.
As you interview with RTS, we hope the growth and challenge excites you.

Equal Opportunity

RTS is an equal opportunity employer who embraces and values diversity in age, gender identity, race, ethnicity, sexual orientation, and physical/mental ability.
RTS' team members are encouraged to be their whole authentic selves.
People of diverse backgrounds and cultures are encouraged to apply.