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About the Role
The Service Technician I is responsible for installing and servicing residential and commercial propane related equipment, while upholding the highest standards for safety in the servicing and handling of propane and propane related equipment. This role also involves conducting regular vehicle inspections and maintenance.
Responsibilities
- Apply advanced technical knowledge in the installation and service of complex residential and commercial propane and natural gas related equipment, including repairs, dispenser inspections, re-qualifying cylinders, and installation/service of propane tanks and appliances.
- Provide preventative maintenance solutions and scheduled maintenance for residential and commercial applications.
- Safely operate the crane truck and other service vehicles for tank installations, relocations, and pickups.
- Maintain, request, and stock the service truck with inventory, ensuring availability of parts, materials, supplies, and equipment.
- Collect customer signature/stamps and payments using OBTC technology.
- Apply lock out procedures in unsafe customer installations.
- Conduct and maintain the highest standard of safety in all activities, ensuring compliance with regulatory bodies and relevant regulations, including pre/post vehicle inspections, site inspections, and visual tank inspections.
- Collaborate with the Service Coordinator for routing and scheduling, and immediately notify them of any service, customer, routing, scheduling, or safety issues.
- Collaborate with the Market Manager or Field Operations Manager, informing them of successes, issues, or challenges, and obtaining approval for overtime.
- Provide exceptional customer service by promoting the company and its products/services positively.
- Identify and capitalize on sales opportunities by providing product information and contact details.
- Provide training and direction to Service Technician I (apprentice) as needed.
Requirements
- Provincial certificates and record of training are required (G2 Gas License minimum).
- A minimum of five (2) years of experience.
- Advanced technical knowledge of propane appliances, equipment, and plant operations.
- Excellent knowledge of B149 code.
- Valid driver’s license with three (3) years’ commercial driving experience and clean drivers abstract.
- WHMIS and TDG training and certification.
- Physically capable of lifting heavy objects on a regular basis.
- Good customer service skills.
- Good communications skills.
- Knowledge and ability to use computers, specifically on-board truck computers.
Skills
- Installation and servicing of propane and natural gas equipment
- Safety procedures for propane handling
- Vehicle inspection and maintenance
- Crane truck operation
- Inventory management
- Customer service
- Sales opportunity identification
- Technical knowledge of propane appliances
- B149 code knowledge
- Computer proficiency (on-board truck computers)
Location
- Whitby, ON
Work Type
- Full-time
- Field staff
Experience Level
- Minimum 2 years of experience
Education Level
- G2 Gas License minimum
Salary/Compensations
- Highly competitive salary package
Benefits
- Competitive health benefits
- Health & wellness spending accounts
- Maternity leave top-up
- Employee assistance program
- Confidential counseling
- Mental health support
- Various resources for life challenges
About the Company
- Superior Propane is Canada’s leading and reliable propane provider, fueling homes and businesses since 1951.
- Key values: Customer Focus, Performance, Safety, and Winning with People.
Equal Opportunity
- Superior Propane is an equal opportunity employer committed to the inclusion and accommodation of all individuals.
- Accommodation needs during the recruitment & selection process can be addressed by contacting aoda_hr@superiorpropane.com.