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About the Role
Responsible for managing daily operations and long-term strategic planning of properties. Oversee the care, upkeep, and cleanliness of the Estate, including the coordination of all services, events, and operations. Responsible for supervising and leading the staff to achieve the highest level of unparalleled professional service and physical care to the principal's satisfaction.
Responsibilities
- Partner with employees and contractors to meet the company principal’s objectives and ensure engagement amongst team members, contractors, and other support staff.
- Collaborate closely with the Security team to ensure property access, vendor and guest arrivals, special events, emergency procedures, and established security protocols are consistently followed.
- Lead, mentor, and develop domestic staff to maintain exceptional standards of service, attention to detail, and professionalism in alignment with the principals’ expectations.
- Conduct routine inspections of the residences, guest houses, grounds, and property infrastructure to ensure all areas are maintained to established standards and proactively address maintenance or operational concerns.
- Partner closely with department heads to ensure the effective operation of property systems and seamless coordination of services throughout the residences and grounds.
- Anticipate property needs, identify potential issues, and provide thoughtful recommendations and solutions before concerns escalate.
- Manage the operational budget and oversee area budgets.
- Work with the principal on highly confidential projects as instructed.
- Anticipate and respond to the principals’ needs with a high degree of professionalism, discretion, confidentiality and service.
- Oversee all OSHA Federal/State safety rules and regulations.
Requirements
- Bachelor’s degree in hospitality or a related field and 5 years of Estate management experience; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
- Proven ability to lead, influence, and effectively collaborate with employees, contractors, and cross-functional partners, including individuals who are not direct reports.
- Prior Estate Management, luxury residential property management, ranch management, hospitality, or comparable private-service experience strongly preferred.
- Excellent knowledge of professional service and estate management.
- Excellent communication skills.
- Demonstrated leadership, managerial and organizational skills.
- Advanced computer skills and smartphone proficiency.
- Excellent interpersonal and communication skills; positive attitude.
- Excellent time management skills/ability to organize and manage multiple projects.
- Ability to maintain a high level of strict confidentiality and professionalism.
- Possess a valid driver’s license with a good driving record.
- Hotel hospitality/Museum experience preferred.
- Previous experience as a personal assistant or house manager.
- Basic standing, walking, and sitting for office work.
- Occasional bending, reaching, twisting, turning, pushing, and pulling when assisting other staff.
- Close vision demands due to continual desktop computer work requirements.
- Driving of personal vehicle required to various locations.
- Occasional lifting of up to 15 pounds.
- Occasional travel required, often on short notice.
- The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all personnel; as well as all company policies, and to act as a role model in the adherence to policies.
- Self-motivated, go-getter who takes extreme pride in their work.
- Requires little supervision, and works well independently; but also enjoys being part of a team.
- Detail oriented, and works well with structure and schedules; but fluid enough to change direction with little notice.
- Open to feedback.
- Thinks on their feet, and is an effective communicator.
- Able to manage multiple projects at once, and has great people management skills.
- Professional, but doesn't take themselves too seriously and has an excellent sense of humor.
- Considers profession more of a lifestyle than just a job - and is passionate about the career path chosen.
- Open-minded, and willing to speak up when they have great ideas.
- Not afraid of change, and seeks out opportunities to improve processes.
- Comfortable leading (and completing) projects, and does so with a positive attitude.
- Background likely consists of work on large properties, private estates, or in luxury hotels.
- Ready for their next challenge.
Skills
- Estate management
- Professional service
- Leadership
- Collaboration
- Security protocols
- Staff development
- Property inspections
- Maintenance
- Operational budget management
- Confidentiality
- OSHA safety regulations
- Communication
- Managerial skills
- Organizational skills
- Computer proficiency
- Interpersonal skills
- Time management
- Project management
- People management
- Discretion
Location
- Austin, TX
Work Type
- Full Time
- Moderate Travel Required
Experience Level
- 5 years of Estate management experience
- Prior Estate Management, luxury residential property management, ranch management, hospitality, or comparable private-service experience strongly preferred.
Education Level
- Bachelor’s degree in hospitality or a related field
Salary/Compensations
- Undisclosed
Benefits
- Competitive salary and performance based bonus program
- 100% employer paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
- 401(k) + match
- Generous vacation and personal time off allowance
- Charitable donation matching program
- Training and development opportunities
- Programs and activities to encourage a balanced lifestyle
About the Company
- DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients.
- We work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package.
- We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN!
Equal Opportunity
- This is a drug free workplace where all candidates are required to complete a background check and drug test before employment.
- DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
- All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
- DFI will not tolerate discrimination or harassment based on any of these characteristics.